Veterinary Clinic Assistant-VIP Petcare

Tractor Supply Company•Fresno, CA

55d

About The Position

The Veterinary Clinic Assistant provides convenient and affordable pet health and wellness products and veterinary services through VIP Petcare. The role supports clinic operations and customer service, helping pet parents through the clinic process while assisting with wellness procedures, samples, medications, vaccines, inventory, and clinic equipment. Positions are available part-time and full-time.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license and pass the VIP Petcare MVR check.
Must have reliable transportation to and from work.
Previous customer service sales experience.
High school diploma or equivalent required.
Ability to drive a company vehicle for long hours in various terrain and weather conditions.
Ability to work prolonged periods in the field, including 12–14-hour days.
Ability to work weekends, varied weekdays and times, and occasional overnights.
Physical ability to sit, stand, walk, kneel, stoop, bend, drive, and lift up to 50 pounds.

Nice To Haves

Professional appearance and positive conduct.
Punctuality and dependability.
Ability to navigate computer software and devices, including iPads and Bluetooth devices.
Strong organizational, problem-solving, and analytical skills.
Ability to work within a team to meet team goals and objectives.
Comfort approaching customers at host locations to educate them about the clinics.
Ability to adapt to changing priorities.

Responsibilities

Collect payments, dispense and label medication, and review discharge paperwork with pet parents.
Safely restrain pets during wellness procedures, including vaccinations, nail trims, and microchipping.
Collect and prepare blood and fecal samples for laboratory testing.
For community clinics, drive vans to and from clinics responsibly and load and unload them upon arrival and departure.
Recommend services and products for each pet based on its lifestyle and an understanding of canine and feline diseases.
Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between pets.
Maintain accurate product counts and manage expiration dates for vaccines and products.
Promote clinic safety and reinforce the brand promise with pet parents, partners, and team members.
Answer pet parents’ questions and assist them through the clinic process.
Work toward manager-set goals, including dollars per pet, pets per clinic, preferred products, and microchips sold.
Scan pets for microchips.
Prepare canine and feline vaccines.
Establish and maintain effective relationships with pet parents and partners.
Perform other duties as assigned.