Veterinary Clinic Assistant-VIP Petcare

Tractor Supply Company • Springville, UT

33d

About The Position

The Veterinary Clinic Assistant provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels. The position is part of the VIP Petcare team and is available in part-time and full-time schedules. The assistant supports clinic operations, pet wellness procedures, customer service, product recommendations, and sales goals. For community clinics, the role also includes driving and preparing mobile clinic vans.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license and pass the VIP Petcare Motor Vehicle Record check.
• Must have reliable transportation to and from work.
• Previous customer service sales experience.
• High school diploma or equivalent required.
• Must be able to drive a company vehicle for long hours over varied terrain and in different weather conditions.
• Must be able to work prolonged periods in the field, including 12–14-hour days.
• Must be able to work weekends, varied weekdays and times, and occasional overnights.
• Must be able to perform the listed physical activities and lift up to 50 pounds.

Nice To Haves

• Professional appearance and positive conduct.
• Punctuality and dependability.
• Ability to navigate computer software and devices, including iPads and Bluetooth devices.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work within a team to meet goals and objectives.
• Comfort approaching customers at host locations to educate them about the clinics.
• Ability to adapt to changing priorities.

Responsibilities

• Collect payments, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain pets for wellness procedures, including vaccines, nail trims, and microchipping.
• Collect and prepare blood and fecal samples for laboratory testing.
• Drive vans to and from community clinics responsibly and load and unload them upon arrival and departure.
• Recommend services and products for each pet based on its lifestyle and an understanding of canine and feline diseases.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between pets.
• Maintain accurate product counts and manage expiration dates for vaccines and products.
• Promote clinic safety and reinforce the company’s brand promise and values with pet parents, partners, and team members.
• Answer pet parents’ questions and assist them through the clinic process.
• Work toward manager-set goals, including dollars per pet, pets per clinic, preferred products, and microchips sold.
• Scan pets for microchips.
• Prepare canine and feline vaccines.
• Establish and maintain effective relationships with pet parents and partners.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits eligibility for part-time new hires is subject to averaging at least 15 hours per week during the specified 90-day lookback period and completing four months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED