Veterinary Client Service Representative - Evenings

MedVet • Dayton, OH

6h

About The Position

MedVet is a fast-growing emergency and specialty provider with practices nationwide, offering advanced medical treatments and innovations. The Veterinary Client Service Representative is often the first point of interaction for clients and helps ensure that client interactions are handled smoothly, compassionately, and effectively throughout their MedVet experience. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Multitasking, accurate data entry, and maintaining a compassionate yet professional composure are important to success.

Requirements

• Remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivation, and the ability to work successfully both as part of a team and autonomously.
• A sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical thinking skills and the ability to anticipate needs between and within departments.
• General computer competency, including Microsoft Word and Excel.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer calls as needed.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Benefits

• Strong career growth and personal development opportunities.
• Comprehensive health benefits.
• Vision and dental insurance.
• HSA, FSA, and Independent Care Spending.
• 401(k) with employer match.
• Paid Time Off (PTO).
• Shift differentials and on-call pay.
• Uniform allowance.
• Employee pet discounts.
• Elective short-term disability, life, and accident insurance.
• Company-paid long-term disability.
• Continuing education opportunities and assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed