Veterinary Client Service Representative - Evenings

MedVet•Dayton, OH

About The Position

MedVet is a fast-growing emergency and specialty veterinary provider with practices nationwide. The Veterinary Client Service Representative is often the first point of interaction for clients and helps ensure their experience is smooth, compassionate, and effective. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Success requires accurate data entry, multitasking, and maintaining a compassionate and professional demeanor.

Requirements

Ability to remain composed in stressful and emotional situations.
Excellent verbal and written communication skills.
Excellent client service skills and phone etiquette.
Attention to detail, self-motivation, and the ability to work successfully both as part of a team and autonomously.
Sense of urgency in a fast-paced environment.
Some flexibility with work hours and ability to work additional hours when necessary.
Critical thinking skills and ability to anticipate needs across and within departments.
General computer competency, including Microsoft Word and Excel.

Nice To Haves

Previous experience in a veterinary setting.

Responsibilities

Greet and check in clients.
Answer telephone calls and transfer them as needed.
Escort clients and their pets to exam rooms.
Manage medical records, charts, reports, and correspondence.
Discuss payment options and process payments.
Maintain a neat and clean lobby.

Benefits

Strong career growth and personal development opportunities.
Comprehensive health benefits.
Vision and dental insurance.
HSA, FSA, and Independent Care Spending.
401(k) with employer match.
Paid time off (PTO).
Shift differentials and on-call pay.
Uniform allowance.
Employee pet discounts.
Elective short-term disability, life, and accident insurance, and company-paid long-term disability.
Continuing education opportunities and assistance program.