Veterinary Client Service Representative - Primary Care

COVE Animal Health•Middletown, CT

5d•Onsite

About The Position

Pieper Veterinary is seeking kind, compassionate, and detail-oriented Client Service Representatives with a focus on Primary Care to join their team of veterinary professionals in their Specialty, Emergency and Primary Care practice in Middletown, Connecticut. The practice's vision is to make the community, and the people and animals in it, happier and healthier. The hospital is a VECCS Level 1 Certified Hospital with specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics, and a full staff of experienced Emergency and Primary Care Veterinarians. The hospital teams work closely together to deliver the highest quality of care. The company prides itself on recognizing top talent and strong work ethic, offering opportunities for promotion from within. They are committed to retaining and developing talent with numerous in-house CE opportunities and mentoring available to support career goals. The company promotes an environment of inclusivity where everyone feels welcome. The ideal candidate will be someone who believes veterinary medicine is a team sport and possesses strong communication skills for navigating client and interpersonal interactions with skill and ease. The role requires the ability to thrive in a fast-paced, high-volume setting, remain calm during emotional and stressful situations, and handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are a plus but not required. In this role, you will also be filling medications for clients. Collaboration from all staff members is highly valued.

Requirements

Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
Familiarity with veterinary terminology or a willingness to learn.
Excellent verbal and written communication skills to interact with clients, and staff.
Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Must be 18 years or older to apply.

Nice To Haves

Experience with EzyVet
Experience with Smartflow

Responsibilities

Serve as the first point of contact for clients, ensuring a positive client experience from the waiting room onwards.
Communicate effectively with clients and staff, both verbally and in writing.
Handle challenging client situations with tact, patience, and understanding.
Manage multiple tasks simultaneously in a fast-paced environment.
Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
Assist with filling medications for clients.
Handle patients on a leash or in a carrier.
Maintain a calm and composed demeanor under pressure, especially in high-stress or emotional situations.
Assist with other duties as needed and work effectively in a team-oriented environment.
Continue learning and stay updated on best practices in client service and veterinary care.