Veterinary Client Care Clinical Supervisor
About The Position
This role is not just about managing a team, but about shaping the entire client experience at an advanced specialty veterinary hospital. The Client Care Supervisor will take ownership of the first and last impression of the hospital, aiming to create an unforgettable client experience. This position is crucial for building trust, easing stress, and initiating relationships with clients during vulnerable moments. The role involves leading a high-impact client care team, influencing hospital-wide communication, and creating a positive culture. The supervisor will be hands-on, leading from the front.
Requirements
- A motivating presence, a natural leader who coaches and elevates others by bringing energy, positivity, and accountability to your team.
- Someone who thrives in fast-paced environments and can prioritize without losing empathy.
- Confident navigating difficult conversations with both clients and team members.
- Passionate about creating structure, clarity, and consistency.
- A strong communicator who can connect across teams and roles.
- Always looking for ways to improve systems, not just maintain them.
- Veterinary or medical experience is a plus, but not required.
Responsibilities
- Lead, mentor, and develop a small but mighty client care team.
- Elevate the front desk into a high-performing, client-centered operation.
- Design and implement workflows that improve both efficiency and compassion.
- Partner across departments to ensure seamless communication and care delivery.
- Own scheduling strategy based on real-time hospital flow and demand.
- Handle complex client situations with empathy, professionalism, and confidence.
- Oversee financial processes, including daily and periodic reconciliations.
- Play a key role in hiring, onboarding, and training new team members.
- Drive engagement, accountability, and continuous improvement.
Benefits
- VetBloom access (RACE-approved CE)
- Uniform allowance
- PTO + Holiday pay at DOUBLE TIME
- Medical, dental, vision, disability, life insurance
- 401(k)
- Employee pet discount
- HSA/FSA
- VTNE reimbursement
- Partnership with Penn Foster & Purdue Veterinary Technology Program (scholarships available)
- Medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
