Veterinary Assistant / Client Service Coordinator - Surgery (Part-Time)

Frederick - PARTNER VETERINARY EMERGENCY AND SPECIAL CENTER•Ballenger Creek, MD

2d•Onsite

About The Position

Partner Veterinary is looking for a Veterinary Assistant / Client Service Coordinator to join our Frederick, MD team! Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team has a reputation for building and retaining happy and healthy teams and founded Partner Veterinary to give more professionals the optimal environment to make a difference in the field and for pet families. Looking to grow your veterinary career? Partner Veterinary has you covered! We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. Additionally, Partner Veterinary has a dedicated Learning and Development Department, to help assistants achieve your professional goals, supported by two veterinary technician specialists (VTS) Heather Carter and Christine Weaver. To set you up for success from day 1, We gift you a wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days. The Surgery Client Service Coordinator/Veterinary Assistant serves as both a frontline client advocate and an essential member of the patient care team. This hybrid role combines compassionate client service with hands-on veterinary assistant support to create a seamless experience for pet families while supporting efficient, high-quality patient care. As a Client Service Coordinator, you are the first face and voice of Partner Veterinary. Your impact in this role comes from communicating with patience, empathy, and an “I can help” approach to both clients and teammates. Daily responsibilities focus on facilitating communication and coordination between clients and the medical team. Tasks include checking patients in and out, collecting payments, cleaning exam rooms between visits, scheduling appointments, triaging phone calls and voicemails, requesting records for new patients, sending records to referral hospitals, and collecting new client forms. As a Veterinary Assistant, your focus shifts to supporting patient care, surgical preparation, and team efficiency. Daily responsibilities include patient handling, preparing patients for surgery, cleaning and restocking supplies, and supporting pet families throughout the treatment process. On an as-needed basis, you will scrub into surgical procedures to directly assist the surgeon by maintaining strict sterile technique, anticipating surgical needs, and efficiently providing instruments, sutures, and materials during procedures. You will also assist with instrument sterilization, surgical pack preparation, and operating room turnover. You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Requirements

Minimum 1–2 years veterinary experience in emergency, urgent care, specialty, or general practice preferred
Client service experience in a veterinary or medical setting preferred
Knowledge of veterinary workflow, procedures and technology
Exposure to, or knowledge of Fear-Free techniques and philosophies preferred
Comfortable working in a fast-paced, emotionally charged environment
Interest in collaborating with the teams across the Partner network
Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
Ability to stand for up to 12 hours with limited breaks
Able to lift up to 40 lbs. without assistance

Responsibilities

Checking patients in and out
Collecting payments
Cleaning exam rooms between visits
Scheduling appointments
Triaging phone calls and voicemails
Requesting records for new patients
Sending records to referral hospitals
Collecting new client forms
Patient handling
Preparing patients for surgery
Cleaning and restocking supplies
Supporting pet families throughout the treatment process
Scrubbing into surgical procedures to directly assist the surgeon by maintaining strict sterile technique, anticipating surgical needs, and efficiently providing instruments, sutures, and materials during procedures
Assisting with instrument sterilization
Surgical pack preparation
Operating room turnover