Veterans Service Administrator
About The Position
Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assist clients in accessing of all lawful and ethical claims and benefits to which they are entitled.
Requirements
- Working knowledge of office administration practices and procedures.
- Working skills with word processing equipment and office automated office systems.
- Ability to read, interpret and apply laws, regulations and procedures.
- Ability to communicate effectively, orally and in writing.
- Experience in interviewing individuals and compiling and presenting information obtained.
- Customer service skills.
Nice To Haves
- Some knowledge of laws and regulations pertaining to veterans’ benefits.
- Equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities.
- Eligible for VA accreditation as representative of the Virginia Department of Veterans Services.
- REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation.
- Knowledge of laws and regulations pertaining to veterans’ benefits.
- Experience with the military and/or military veteran communities.
- Ability to interpret complex laws and regulations and apply them to casework.
- Strong customer service and public speaking skills.
Responsibilities
- Provide administrative support to the appeals team, including managing the hearing calendar, updating retroactive payments spreadsheets, faxing, scanning, uploading, mailing, and contacting veterans.
- Educate veterans and dependents on services and benefits offered by Virginia and the federal government.
- Assist clients in accessing lawful and ethical claims and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
