Supervisory Veterans Service Representative

Veterans Benefits Administration • Honolulu, HI

2d • Onsite

About The Position

The Veterans Service Center Manager (VSCM) is responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. The VSCM is responsible for directing and supervising the administration, control, and direction of VA's compensation and pension programs through a team of Service Center Supervisors. The VSCM provides leadership and direction to the Veterans Service Center and coordinates its activities with other divisions within the regional office. The VSCM serves as liaison with civic and Veterans' organizations in the various Veterans benefit programs to coordinate efforts and enhance cooperation with VA. The VSCM ensures equal opportunities for all Veterans Service Center employees and supports EEO goals and is responsible for budgetary controls and expenditures for the Veterans Service Center.

Requirements

• Must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period.
• You may be required to serve a Supervisory probationary period.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 14 or higher and the promotion potential of your current position must be at least GS-14
• The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• You must have one year of specialized experience equivalent to the GS-13 level or higher.
• The applicant's specialized experience must document the following: A thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.

Nice To Haves

• Relocation expenses and services (Permanent Change of Station - PCS) are authorized.
• PCS covers the relocation of a household for government convenience when transferring between duty stations.
• By accepting PCS, the selectee agrees to remain in Federal service for 12 months after the move. Failure to complete the service period may require repayment of PCS expenses.

Responsibilities

• Responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies.
• Participates in the formulation of policies, development of human resources, staff development, fiscal planning, and program evaluation of the Service Center.
• Coordinates functions with other divisions and service organizations that have an impact on the processing of Veterans claims.
• Responsible for direct supervision of Service Center coaches and, through them, assigned personnel. Recommends selections, prepares performance ratings, reviews serious disciplinary actions, hears and resolves grievances, and makes recommendations for incentive awards and/or promotions involving personnel under his/her jurisdiction.
• Responsible for the quality of service to Veterans and beneficiaries as related to the rating activity, including determinations of quality level and taking positive supervisory steps to correct deficient quality.
• Ensures equal employment opportunities for all Service Center employees.
• Assumes responsibility for budgetary controls and expenditures of fund allocation for the Division.
• Provides timely responses to Congressional, White House and other special inquiries concerning VA benefits.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed