Veterans Service Representative (AQRS)

Veterans Benefits Administration • Jackson, MS

1d • Onsite

About The Position

This position is located in a Department of Veterans Affairs, Regional Office (VARO), Veterans Service Center. The Authorization Quality Review Specialist is an integral part of the Veterans Service Center's quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs), in the Regional Office. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.

Requirements

• Must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• You must have one (1) year of specialized experience equivalent to the GS-11 grade level.
• Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties of a claims management process.
• The experience should be substantive and relevant and may have been gained in the federal, military, or private sector.
• Examples include but are not limited to: Conducting focused evaluations and reviews to determine authorization quality and accuracy; Providing advisory services to management via preparation and presentation of quality trend information; Developing training strategies and materials to address deficiencies and/or conducting training activities; Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps; Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Nice To Haves

• Telework eligibility will be discussed during the interview process.

Responsibilities

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization.
• Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed