Veterans Field Svc Ofc 1

Georgia Department of Revenue•Augusta, GA

1d•Onsite

About The Position

The Georgia State Veteran Service Officer provides support to veterans, their dependents, and survivors by helping them file and manage claims for VA compensation, pension, education, health care, and survivor benefits. The officer interprets and applies federal laws, including Title 38 U.S. Code, VA regulations, and relevant state policies, and reviews military service records and medical documentation to identify service-connected conditions and develop claims. The role requires familiarity with medical terminology and conditions common among veterans, including PTSD, traumatic brain injury, Agent Orange-related illnesses, and burn pit exposure. The officer coordinates with VA officials, healthcare providers, and legal representatives as needed and advocates for veterans during claims and appeals. The role also includes educating veterans and families about benefit eligibility and options, conducting community outreach, and giving presentations about available services. The officer handles sensitive information with confidentiality, compassion, and professionalism, and manages cases through the Unite Us system to connect veterans with timely supportive-service referrals, including housing. The position is located at 950 15th Street, Augusta, Georgia 30901. Employment requires a valid driver's license, successful completion of a National Agency Check with Inquiries and fingerprinting to obtain a Department of Veterans Affairs Personal Identity Verification card, passing the Training Responsibility Involvement Preparation of Claims Test, and attending annual training. VA accreditation must be obtained within six months.

Requirements

High school diploma or GED.
Two years of college-level coursework in any field, totaling at least 60 semester hours or equivalent.
At least one year of experience that includes case management, word processing, and interviewing.
Two years of experience at the lower-level Veterans Field Svc Ofc 1 (LEP070) or an equivalent position.
Must obtain VA accreditation within six months.
Valid driver's license.
Successfully complete a National Agency Check with Inquiries and fingerprinting to obtain the required VA-issued Personal Identity Verification card; this condition may not be waived, and failure to obtain the card results in immediate termination.
Pass the Training Responsibility Involvement Preparation of Claims Test (TRIP).
Attend annual training.
Knowledge of medical terminology and conditions common among veterans, such as PTSD, traumatic brain injury, Agent Orange-related illnesses, and burn pit exposure.

Responsibilities

Assist veterans, dependents, and survivors with filing and managing VA benefit claims, including compensation, pension, education, health care, and survivor benefits.
Interpret and apply Title 38 U.S. Code, VA regulations, and relevant state policies to provide accurate guidance.
Review military service records and medical documentation to identify service-connected conditions and develop claims.
Coordinate with VA officials, healthcare providers, and legal representatives as needed.
Advocate for veterans during the claims and appeals process.
Educate veterans and their families about benefit eligibility and options.
Conduct community outreach events and deliver presentations about available services.
Handle sensitive veteran information confidentially and provide compassionate, professional support.
Manage cases using the Unite Us system and arrange timely referrals to supportive services, including housing.
Attend annual training.