Veterans Assistance Specialist (WSU)

State of Louisiana•Statewide, LA

1d•Remote

About The Position

Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home. At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state. We’re looking for a Veterans Assistance Specialist to join our team. The Veterans Assistance Specialist serves as a subject matter expert in veterans' benefits, providing advanced counseling, claims assistance, and case management services to veterans, service members and their dependents. Assigned to the Workload Support Unit, the position operates primarily in a virtual environment, delivering services through telephone, email, video conferencing, and other digital platforms to provide statewide workload support to Veterans Assistance Counselors. This position will be filled by a current, permanent LDVA employee.

Requirements

Honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis.
Five years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
Six years of full-time experience in any field plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
A bachelor's degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
A master’s degree plus one year of experience in veterans service work, public benefits claims examining, social services or human resources.

Nice To Haves

Accepting Direction
Communicating Effectively
Displaying Expertise
Displaying Professionalism
Driving Results
Focusing on Customers
Following Policies and Procedures
Leveraging Technology
Thinking Critically
TRIPS Certification

Responsibilities

Assists with workload management and case assignment activities by processing cases assigned through the care management system.
Reviews case records for completeness, accuracy, eligibility requirements, and other factors necessary to advance case processing.
Evaluates case notes and supporting documentation to determine appropriate next steps.
Schedules appointments and coordinates service delivery through in-person meetings, telephone, email, video conferencing, and other digital platforms.
Conducts interviews as needed with veterans, service members, dependents, and survivors to assess eligibility for federal, state, and local veterans' benefits and services, provide guidance regarding available programs, and obtain information necessary to support claims and case development.
Prepares reports, correspondence, case summaries, and other administrative documents related to assigned workload, program operations, and claimant services.
Maintains accurate and timely case records by updating required tracking fields, case notes, and case statuses within case management systems.
Documents case activities, outcomes, and supporting information in accordance with established policies, procedures, and recordkeeping requirements.
Participates in meetings, training programs, and continuing education activities to maintain required accreditation, professional competency, and knowledge of program requirements.
Remains current on federal and state veterans' benefits laws, VA regulations, LDVA policies, procedures, and program guidance to ensure accurate and effective service delivery.