MANAGER, VETERANS SERVICES - VETERANS ASSISTANCE COMMISSION OF COOK COUNTY

Cook County•Chicago, IL

1d•$104,072 - $114,881•Hybrid

About The Position

Leads the team in providing comprehensive support to veterans and their dependents, ensuring they understand and obtain their full range of federal, state, and local benefits. Supervises a team of Veterans Service Officers (VSOs), develops and implements department strategies, and advocates for veterans' rights within the community. Analyzes veteran needs and community trends, crafting strategic plans to enhance the department's effectiveness in serving veterans. Builds strong relationships with local, state, and federal agencies, advocating for veterans' rights and benefits within the community. Ensures veterans and their dependents receive expert guidance and assistance on accessing and applying for benefits.

Requirements

Possession of a High School Diploma or General Education Development (GED) Certificate
Nine (9) years of experience in human services, counseling, or social work
Three (3) years of prior supervisory experience
Must be a current accredited Veteran Service Officer at the time of application

Nice To Haves

Ability to interact with colleagues at all levels, build strong relationships, and achieve goals without direct control over resources.
Ability to think strategically with short- and long-term goals in consideration.
Ability to transform abstract ideas into discreet plans of action.
Ability to use organizational and/or department objectives and goals to identify processes by which to meet those goals.

Responsibilities

Leads the team in providing comprehensive support to veterans and their dependents.
Ensures veterans and their dependents understand and obtain their full range of federal, state, and local benefits.
Supervises a team of Veterans Service Officers (VSOs).
Develops and implements department strategies.
Advocates for veterans' rights within the community.
Analyzes veteran needs and community trends.
Crafts strategic plans to enhance the department's effectiveness in serving veterans.
Builds strong relationships with local, state, and federal agencies.
Ensures veterans and their dependents receive expert guidance and assistance on accessing and applying for benefits.
Represents veterans, their survivors, and their dependents in Veterans' affairs, such as, medical assistance and care, home loans, insurance, community education, and counseling.
Manages professional and/or skilled support staff on a day-to-day basis.
Leads within the established objectives and makes decisions regarding daily priorities and the application of technical/business processes for a work group or segment of a department.
Sets overall direction and holds staff accountable for accomplishing work objectives by fostering positive relationships between employees, leadership, and stakeholders.
Uses organizational and/or department objectives and goals to identify processes by which to meet those goals.