Veteran Services Program Manager

Goodwill Industries of Sacramento Valley & Northern•Sacramento, CA

7h•Hybrid

About The Position

Under the direction of the Vice President of Mission Services, The Program Manager – Veterans Services is responsible for leading and growing Goodwill’s programs that serve veterans while also supporting broader workforce development and mission services objectives across the organization. This role ensures programs operate effectively, meet performance goals, and deliver meaningful outcomes for the individuals we serve. The position requires someone who can manage day-to-day operations, build relationships with partners, and help expand services, especially for veterans transitioning into the workforce.

Requirements

Associate’s degree required
Minimum of one year of supervisory experience required
Strong organizational and leadership skills with the ability to manage multiple priorities
Comfortable working with data, reporting, and performance metrics
Strong communication and relationship-building skills

Nice To Haves

Bachelor's degree in a related field preferred
Three or more years of experience in program management, workforce development, or human services preferred
Military service or experience working with veterans or military populations strongly preferred
Experience in workforce development or job placement programs
Experience with government-funded programs, including grants or contracts
Familiarity with case management systems such as CaseWorthy or similar platforms

Responsibilities

Oversee all veteran-focused programs, including workforce development, job readiness, and supportive services
Ensure programs are meeting contract requirements, funding expectations, and performance goals
Track outcomes such as job placements, certifications, and program completions
Identify gaps in services and recommend improvements or new program opportunities
Support the execution of other mission programs, including employment preparation, work experience, and referral services
Monitor program performance and ensure consistent service delivery across locations
Maintain accurate documentation and reporting in case management systems
Ensure compliance with all funding and regulatory requirements
Build and maintain relationships with veteran organizations, employers, and community partners
Identify opportunities to expand services through partnerships and grants
Represent Goodwill in the community at meetings, events, and workforce initiatives
Supervise program staff and provide ongoing coaching and support
Set clear expectations and hold staff accountable for performance
Support hiring, training, and development of team members
Track and report key metrics (services delivered, placements, retention, etc.)
Use data to improve program effectiveness and participant outcomes
Prepare reports for leadership, funders, and internal stakeholders