Assistant Program Manager for Veteran Mental Health Services

Mental Health America of Los Angeles•Long Beach, CA

14h

About The Position

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. The Assistant Program Manager supports the Program Manager in the day-to-day operations of the Operation Healthy Homecoming Supportive Services for Veteran Families (OHH SSVF) program. This position focuses on operational oversight, workflow management, data quality control, and frontline supervision to ensure housing-focused services are delivered in compliance with SSVF regulations, VA guidance, and agency policies. The Assistant Program Manager does not hold ultimate fiscal or programmatic authority but supports implementation of policies, procedures, and performance benchmarks established by the Program Manager. Supervision Responsibilities: Provide general oversight and take leadership responsibilities for team members during program or service activities. Assist in providing direct supervision to assigned team members based on housing first and psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Along with the Program Manager, the Assistant Program Manager takes part in the recruitment, hiring, supervision, training, direction, evaluation, reward, discipline and termination of assigned staff in accordance with organizational policy and applicable laws and regulations Conduct regular evaluation of OHH program delivery and performance with a focus on program flow and veteran access to services during outreach, enrollment, and terminations. Identify operational barriers and service gaps and recommend corrective actions to the Program Manager. Oversee daily program flow including outreach, intake, eligibility review routing, housing placement coordination, and case closures. Monitor timeliness of enrollment, housing placement, and exits to ensure alignment with SSVF performance expectations. Provide timely information and feedback to OHH Program Manager regarding emergent staff, team or participant issues; and escalate performance or compliance concerns to the Program Manager. Provide leadership coverage in the absence of the Program Manager. Review case files for compliance with eligibility, housing status documentation, income verification, and required forms. Provide coaching and corrective feedback regarding documentation and service delivery standards. Monitor TFA usage trends and alert the Program Manager to potential over- or under-spending concerns. Ensure supporting documentation is complete prior to financial approvals being routed to leadership. Participate in HUD-VASH/SSVF case conferencing and community housing meetings as assigned. Represent MHALA at funder, community housing provider, HUD-VASH and other meetings and events focused on homelessness and Veteran Homelessness Work with landlords and property management companies and generate housing opportunities through advocacy, information and education. Stay current with technical and administrative changes in various housing programs and their requirements Provide leadership and guidance when Program Manager is not available Advocate for social justice and systems change at a macro level when opportunities are available Network with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for housing and support services

Requirements

Bachelor’s degree in human service or related field or certification in a mental health specialty i.e. LCSW, ASW, RN, LVN, LPT, drug alcohol rehab counselor preferred.
Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required.
Experience in a supervisory/leadership role; non-profit social service agency experience preferred.
Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities, and professional competencies.
Must have good basic English writing skills and be highly organized.
Must function well in a team-oriented approach to member services.
Knowledge of the Veterans Administration system as well as HUD programs.
Knowledge with using and reporting through HMIS.
Proficient in computer applications such as Microsoft Word, Excel and Outlook.
Knowledge of federal, state and local housing subsidy programs and the sources available for them.
Ability to work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff.
Ability to track and interpret complex data sets for the program services and budget.
Must be detail oriented, and able to prioritize and juggle multiple projects without losing productivity.
Flexible work schedule to include some evenings or weekends when necessary.
Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment.
TB clearance and re-testing every year are conditions of continued employment.

Nice To Haves

Veteran status preferred.

Responsibilities

Support the Program Manager in the day-to-day operations of the Operation Healthy Homecoming Supportive Services for Veteran Families (OHH SSVF) program.
Focus on operational oversight, workflow management, data quality control, and frontline supervision.
Ensure housing-focused services are delivered in compliance with SSVF regulations, VA guidance, and agency policies.
Support implementation of policies, procedures, and performance benchmarks.
Provide general oversight and take leadership responsibilities for team members during program or service activities.
Assist in providing direct supervision to assigned team members based on housing first and psychosocial rehabilitation model of treatment and services.
Participate in the recruitment, hiring, supervision, training, direction, evaluation, reward, discipline and termination of assigned staff.
Conduct regular evaluation of OHH program delivery and performance with a focus on program flow and veteran access to services during outreach, enrollment, and terminations.
Identify operational barriers and service gaps and recommend corrective actions to the Program Manager.
Oversee daily program flow including outreach, intake, eligibility review routing, housing placement coordination, and case closures.
Monitor timeliness of enrollment, housing placement, and exits to ensure alignment with SSVF performance expectations.
Provide timely information and feedback to OHH Program Manager regarding emergent staff, team or participant issues; and escalate performance or compliance concerns to the Program Manager.
Provide leadership coverage in the absence of the Program Manager.
Review case files for compliance with eligibility, housing status documentation, income verification, and required forms.
Provide coaching and corrective feedback regarding documentation and service delivery standards.
Monitor TFA usage trends and alert the Program Manager to potential over- or under-spending concerns.
Ensure supporting documentation is complete prior to financial approvals being routed to leadership.
Participate in HUD-VASH/SSVF case conferencing and community housing meetings as assigned.
Represent MHALA at funder, community housing provider, HUD-VASH and other meetings and events focused on homelessness and Veteran Homelessness.
Work with landlords and property management companies and generate housing opportunities through advocacy, information and education.
Stay current with technical and administrative changes in various housing programs and their requirements.
Provide leadership and guidance when Program Manager is not available.
Advocate for social justice and systems change at a macro level when opportunities are available.
Network with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for housing and support services.