Veteran Services Program Manager

Goodwill of the Olympics & Rainier Region•Tacoma, WA

11h•Onsite

About The Position

The Veteran Services Program Manager will oversee Goodwill’s Military & Veteran Services Program, which provides support services to transitioning Veterans and their families with the goal of achieving job placement, retention, and long-term financial stability. This role involves collaborating and leveraging strategic partnerships in the community to assist clients in securing employment. The Veteran Services Program Manager will also develop and grow the program to maintain high-quality services based on best practices and research. Responsibilities include program and fund management, contract administration, and supervision of staff. The manager will focus on being a champion of Anti-racism, Equity, Diversity, and Inclusion (AEDI) as part of their leadership. Goodwill's vision is that every person has the opportunity to learn, work, and thrive in all aspects of life, achieved by dismantling racism and advancing equity, diversity, and inclusion through education, job placement, and career pathway services.

Requirements

Bachelor’s degree in a Social Services field (e.g., Psychology, Social Work) required; equivalent relevant experience may be considered in lieu of degree
Extensive experience in managing and leading teams
Proven experience in program implementation, budgeting, and interpreting and fulfilling funding requirements
In-depth understanding of the barriers faced by Veterans in employment and social integration
Experience in case management
Must be able to get clearance to access Joint Base Lewis-McChord upon hire
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
Ability to read and interpret hard data and metrics
Ability to write creatively and articulately with an emphasis on tact and diplomacy
Ability to speak effectively before groups of customers or employees of the organization
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average
Ability to apply concepts of basic algebra when working on spreadsheets
Ability to create and manage departmental budget
Knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint
Comprehensive understanding of all aspects of Veteran Services Program Manager
Washington State Driver’s License and proof of insurance required
Reliable vehicle, insurance, and acceptable driving record required
Must be able to travel throughout the community during business hours
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships

Nice To Haves

Veteran status (Active Duty, Guard, Reserve, or prior service) or military spouse status strongly preferred
Non-profit experience is highly desirable

Responsibilities

Develop and oversee the Veteran Services Programs such as: Boots to Shoes (mentoring program for Veterans), Veterans Van for Digital Literacy (remote career readiness and digital skills training), Work Experience Program (case management and career support)
Develop and implement a sustained, results-driven strategy to improve and track long-term employment outcomes for Veterans
Oversee the development of strategic partnerships within the private sector, nonprofit sector, and government agencies to foster placements and work experience opportunities (occasional travel required)
Establish and maintain relationships with individuals and groups at Joint Base Lewis-McChord and other local military installations (occasional travel required)
Oversee and train staff regarding enrollment procedures, assessments, creating individual employment plans, data entry methods for case notes in our case management system (CaseWorthy), and providing direction in resolving participant issues/concerns
Establish standard processes to help staff stay connected, share best practices, exchange lessons learned, and support one another in daily operations
Attend the Veteran Services meetings with relevant agencies
Responsible for coordinating and collaborating across different GORR Workforce Development teams

Benefits

Medical, Vision, and Dental (M/V/D) insurance coverage for employees (portion of the employee premium paid by Goodwill)
Dependent coverage for M/V/D is available, with the cost being the responsibility of the employee
Accident & Life insurance options
401(k) Retirement Plan
Vacation (1-4 Years: 80 hours annually)
10 paid Holidays annually
8 days prorated sick leave annually
Access to Childcare Benefits through Upwards
Parental leave covered by sick/vacation hours
Merchandise discounts for all employees
Multiple avenues for career growth (promotion from within)