Veteran Healthcare Navigator

Mid Michigan Community Action Agency • Bay City, MI

2d

About The Position

The Veteran Healthcare Navigator provides specialized healthcare navigation services that support housing stability for Veteran households experiencing or at risk of homelessness. The role serves as a healthcare resource and subject matter expert for Veteran households and staff, while protecting customer and family privacy and providing professional customer service.

The Navigator helps participants access VA and community healthcare, identifies healthcare needs and barriers through assessments and screenings, and works with healthcare providers and community partners to promote timely, continuous care. The role coordinates healthcare goals with case managers and participants’ Housing Stability Plans, and documents services and follow-up in HMIS and other required systems.

The position requires travel throughout the service area as needed, with possible overnight travel for training. Other duties may be assigned.

Requirements

• Proficient computer skills, including Office 365 and web-based tools.
• Reliable transportation, a valid driver’s license, proof of insurance, and an acceptable driving record review.
• Successful completion of a comprehensive background check, including review of criminal records and abuse, neglect, and sex offender registries.
• Adherence to smoke-free and drug-free policies.
• Obtain an HMIS license within 30 days of hire.
• Complete all required Health Care Navigation training.

Nice To Haves

• Bachelor’s degree in human services or healthcare.
• Experience in human services or healthcare, specifically with Veterans.
• Veteran status.

Responsibilities

• Provide specialized healthcare navigation services to support housing stability for Veteran households experiencing or at risk of homelessness.
• Serve as a healthcare resource and subject matter expert for Veteran households and staff.
• Protect customer and family privacy and maintain confidentiality of information obtained during service.
• Provide quality professional customer service.
• Assist Veteran households in accessing VA healthcare services and community healthcare providers.
• Complete healthcare navigation assessments and access screenings to identify healthcare needs, barriers to care, strengths, support systems, and service needs.
• Cultivate and maintain relationships with local VA Medical Centers, Community-Based Outpatient Clinics, healthcare systems, behavioral health providers, and community partners.
• Monitor healthcare referrals and help participants overcome barriers to recommended services, including transportation, financial limitations, insurance issues, and system navigation challenges.
• Assist participants with applications for Medicaid, Medicare, Marketplace insurance, VA healthcare, and other available health coverage options.
• Educate participants about healthcare resources, treatment options, insurance programs, and available community supports.
• Advocate with healthcare providers and systems to promote timely access to care and continuity of services.
• Support participants in identifying and overcoming challenges to accessing healthcare or following recommended healthcare plans.
• Coordinate with assigned case managers to ensure healthcare goals support each participant’s Housing Stability Plan.
• Document referrals, follow-up activities, and healthcare navigation services in HMIS and other required systems.
• Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities as identified and approved by supervisors.
• Travel throughout the service area as needed; overnight travel may be required for training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed