Veteran Healthcare Navigator
About The Position
The Veteran Healthcare Navigator provides specialized healthcare navigation services to support housing stability for Veteran households experiencing or at risk of homelessness. The role serves as a healthcare resource and subject matter expert for Veteran households and staff, helping participants access VA and community healthcare, address barriers to care, understand coverage options, and coordinate healthcare goals with housing stability plans. The position requires protecting customer and family privacy, maintaining confidentiality, and providing professional customer service. The Navigator works with VA facilities, healthcare providers, behavioral health services, and community partners; documents services and follow-up in HMIS and other required systems; and participates in approved training and professional development. Travel throughout the service area is required as needed, and overnight travel may be required for training.
Requirements
- Proficient computer skills, including Office 365 and web-based tools.
- Must obtain an HMIS license within 30 days of hire.
- Must complete all required Health Care Navigation training.
- Reliable transportation, a valid driver’s license, proof of insurance, and an acceptable driving record review.
- Successful completion of a comprehensive background check, including review of criminal records and abuse, neglect, and sex offender registries.
- Adherence to smoke-free and drug-free policies.
Nice To Haves
- Bachelor’s degree in human services or healthcare.
- Experience in human services or healthcare, specifically with Veterans.
- Veteran.
Responsibilities
- Assist Veteran households in accessing VA healthcare services and community healthcare providers.
- Complete healthcare navigation assessments and access screenings to identify healthcare needs, barriers, strengths, support systems, and service needs.
- Cultivate and maintain relationships with local VA Medical Centers, Community-Based Outpatient Clinics, healthcare systems, behavioral health providers, and community partners.
- Monitor healthcare referrals and help participants overcome barriers to recommended care, including transportation, financial limitations, insurance issues, and system navigation challenges.
- Assist participants in applying for Medicaid, Medicare, Marketplace insurance, VA healthcare, and other available health coverage options.
- Educate participants about healthcare resources, treatment options, insurance programs, and available community supports.
- Advocate with healthcare providers and systems to promote timely access to care and continuity of services.
- Support participants in identifying and overcoming challenges to accessing healthcare services or following recommended healthcare plans.
- Coordinate with assigned case managers to ensure healthcare goals support the participant’s Housing Stability Plan.
- Document referrals, follow-up activities, and healthcare navigation services in HMIS and other required systems.
- Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities, as identified and approved by supervisors.
- Travel throughout the service area as needed; overnight travel may be required for training.
- Perform other duties as assigned.
- Protect customer and family privacy and maintain confidentiality of information obtained during service.
- Provide quality professional customer service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
