Veteran Education Benefits Assistant – VA Work Study

National University•San Diego, CA

9d•Hybrid

About The Position

The Veteran Education Benefits Assistant supports National University’s School Certifying Official (SCO) team by providing accurate and timely assistance to students using Veterans Education Benefits. The assistant works with SCO team leadership to identify the needs of military-affiliated students and participates in campus initiatives supporting Veteran Services, such as the Veteran Center Food Pantry. The role includes attending webinars, student orientations, and on-campus training seminars related to VA Education Benefits. Other on-campus Veteran Services duties may be assigned. This is a hybrid position based at Spectrum Center in San Diego, California. The role is part of the VA Work Study program and requires the employee to be a current National University student enrolled in and attending courses.

Requirements

Be a current National University student receiving Veteran Education Benefits under Title 38, U.S.C., Chapters 30, 31, 32, 33, 35, or 1606, or the Edith N. Rogers STEM Scholarship.
Be enrolled in and pursuing an approved program of education at a rate of at least three-quarter time during the work-study semester.
Maintain good academic standing according to NU’s Satisfactory Academic Progress (SAP) Policy.
Meet National University’s employee performance and campus dress code standards.
Have experience in customer service and customer relations.
Have a fundamental understanding of Veterans Education Benefits.
Be able to navigate VA.gov, Ask VA, eBenefits.gov, and the GI Bill® Comparison Tool.
Be able to communicate effectively in hybrid work environments.
Have basic computer skills and experience using Microsoft Office Suite.
Be able to understand and follow written and oral instructions.
Be able to complete projects in a timely manner.

Nice To Haves

Veterans with service-connected disabilities rated at 30 percent or more receive hiring priority for VA Work Study positions.

Responsibilities

Answer Veteran Education Benefits inquiries in person, by phone, and virtually.
Assist with reporting student enrollments to the U.S. Department of Veterans Affairs.
Process VA correspondence and support administrative tasks related to administering Veteran Education Benefits.
Participate in campus initiatives and other activities that support on-campus Veteran Services.
Attend webinars, student orientations, and on-campus training seminars related to VA Education Benefits.
Perform other duties as assigned to support the effective delivery of on-campus Veteran Services.