Verifying Official

Crossroads Talent Solutions•Goose Creek, SC

2d•Onsite

About The Position

Crossroads Talent Solutions is seeking a detail-oriented, customer-focused Verifying Official to provide Identification Card Administration Support Services at the MNCC Personnel Support Detachment at Naval Weapons Station, Joint Base Charleston, South Carolina. The role supports daily operations at two military identification card issuance offices, serving military personnel, dependents, retirees, and other eligible individuals. The Verifying Official verifies eligibility and documentation and processes identification cards in accordance with Department of Defense procedures and applicable requirements. The position is on-site and customer-facing. It requires accurate, efficient processing, professional customer service, careful handling of personally identifiable information and sensitive records, and compliance with Government procedures and security requirements. The stated processing goal is to complete documentation verification and card issuance within 15 minutes per customer.

Requirements

High school diploma or GED.
Ability to successfully complete a background investigation and meet applicable installation access and suitability requirements.
Strong customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to operate office equipment.
Excellent attention to detail and ability to accurately review identification documents and eligibility information.
Ability to manage multiple customer requests while maintaining accuracy and efficiency.
Ability to follow established Government procedures, policies, and security requirements.
Professional demeanor and ability to interact effectively with military personnel, civilian employees, retirees, and family members.

Nice To Haves

Previous experience in military identification card issuance, credentialing, or administrative support.
Familiarity with DEERS/RAPIDS systems and military identification card procedures.
Experience working in a military installation, federal Government office, or customer service environment.
Knowledge of identity verification, document review, and handling sensitive personal information.

Responsibilities

Greet and acknowledge customers and provide professional, courteous assistance.
Review customer inquiries and supporting documentation and determine eligibility for military identification card services.
Process and issue military identification cards in accordance with established DoD procedures and applicable requirements.
Record customer arrival times and manage the customer queue.
Complete documentation verification and card issuance within the established 15-minute-per-customer processing goal.
Use DEERS and RAPIDS to support identification card services.
Educate customers about DEERS/RAPIDS self-service resources and the online appointment scheduler.
Explain identification requirements, appointment procedures, and required documentation.
Maintain and distribute informational handouts as needed.
Provide timely, accurate customer service and resolve routine processing concerns.
Perform routine operator-level maintenance on RAPIDS workstations, printers, and related equipment.
Replenish printer paper, toner, laminate, and other supplies.
Maintain organized workstations and support efficient daily office operations.
Provide updates about daily work activities to designated Government personnel when requested.
Safeguard personally identifiable information and sensitive identification records in accordance with established procedures.