Verifying Official-Part-Time/On-Call

Strategic Resources • Warren, MI

8d

About The Position

Strategic Resources, Inc. (SRI) is seeking a customer-oriented Verifying Official ID Card Operator to support the United States Army and serve military members, retirees, their families, and Department of the Army civilians. The position is responsible for accountability, control, verification, and issuance of military identification cards and Common Access Cards (CACs) to eligible recipients. The incumbent must meet requirements for Verifying Official certification, manage their work toward higher-level objectives, and work reliably with normal supervision.

The role uses the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS), and includes customer service, document review, eligibility verification, correspondence, reporting, and routine computer and printer maintenance. The position is part-time/on-call. Hours of operation vary by location; most locations are open Monday through Friday, 7:30 a.m. to 4:00 p.m. local time.

Requirements

• At least one year of experience in a customer service environment; experience in a Human Resources-related position is preferred.
• Ability to work at an accelerated pace.
• Favorable criminal background check and security investigation.
• Must be a U.S. citizen.
• Proficiency in written and spoken English.
• Proven customer service skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook, as well as Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficiency using basic office equipment, including computers, copiers, fax machines, and scanners.
• Successfully complete RAPIDS certification within seven business days after hire.
• Type 25 words per minute.

Nice To Haves

• Previous CAC or similar Government contract employment experience.
• Familiarity with the military.

Responsibilities

• Control and issue identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
• Screen Soldiers, family members, and dependents for the purpose of their visit.
• Brief Soldiers and family members on policies and procedures.
• Maintain the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Perform ID Card and CAC issuance tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issue memorandums of authorization for Commissary and Post Exchange use to eligible customers, and Government ID Cards (DA Form 1602) to eligible Government employees.
• Perform routine maintenance on computers and printers, including changing ribbons, adding toner and developer, and cleaning printers.
• Revise and print correspondence in the proper format under applicable regulations and guidelines.
• Prepare weekly and monthly reports of work and work activities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed