Verifying Official-Part-Time/On-Call

Strategic Resources Inc • Warren, MI

9d

About The Position

Strategic Resources, Inc. (SRI) is seeking a customer-oriented Verifying Official ID Card Operator to support the United States Army and serve military members, retirees, their families, and Department of the Army civilians. The role is responsible for the accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC) to eligible recipients. It also involves maintaining DEERS and RAPIDS records, verifying eligibility and source documents, explaining entitlements, preparing correspondence and reports, and performing routine maintenance on computers and printers. The incumbent must meet the requirements for Verification Official certification, work reliably with normal supervision, and contribute toward higher-level objectives.

This is a part-time/on-call position. Hours of operation vary by location, though most locations are open from 7:30 a.m. to 4:00 p.m. local time, Monday through Friday. The work involves regular use of hands and arms, speaking and hearing, standing, walking, sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling. Employees may need to lift up to 10 pounds and must meet the stated vision requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• At least one year of experience in a customer service environment, preferably in a Human Resources-related position.
• Ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• U.S. citizenship.
• Proficient written and oral English.
• Proven customer service skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficiency using basic office equipment such as computers, copiers, fax machines, and scanners.
• Successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.

Nice To Haves

• Previous CAC or similar Government contract employment experience.
• Familiarity with the military.

Responsibilities

• Control and issue identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
• Screen Soldiers, family members, and dependents for purpose of visit.
• Brief Soldiers and family members on policies and procedures.
• Maintain the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Perform ID Card and CAC issuance tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issue memorandums of authorization for Commissary and Post Exchange use to eligible customers, and Government ID Cards (DA Form 1602) to eligible Government employees.
• Perform routine computer and printer maintenance, including changing ribbons, adding toner and developer, and cleaning printers.
• Revise and print correspondence in the proper format under applicable regulations and guidelines.
• Prepare weekly and monthly reports of work and work activities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed