Venue Representative - Lancaster, PA

Poseidon Digital • Lancaster, PA

5d • Onsite

About The Position

WORLDS® is seeking an energetic, tech-savvy On-Site Event Representative to represent its immersive cinematic music and art projection shows at the North Museum of Nature and Science in Lancaster, Pennsylvania. This part-time role focuses on delivering a smooth, engaging guest experience and maintaining WORLDS®’ standards during events. The successful applicant will be hired by WORLDS®, the US-based partner company of Poseidon. Offers are contingent upon clear results of a thorough background check.

WORLDS® produces immersive projection shows for planetariums and giant-screen theaters, with a mission to relieve stress, evoke joy, and create a mesmerizing experience. The representative will set up and break down event materials, welcome and check in guests, assist with merchandise, monitor event operations, communicate with venue staff and the Venue Operations team, and help resolve on-site issues. Success is measured by guest satisfaction, operational accuracy, communication, merchandise reporting, reliability, and problem-solving.

The position is scheduled primarily on Saturdays and Sundays from 3:30 p.m. to 10:00 p.m. Days and shift times may vary, and additional dates may be assigned depending on ticket sales and venue scheduling. Applicants are asked to apply only if available for the listed initial dates. The work takes place at the North Museum of Nature and Science, 400 College Ave, Lancaster, PA 17603. The work environment has a usually low-to-moderate noise level. The role requires regular talking or hearing, frequent use of hands or fingers, and occasional standing, walking, sitting, reaching, and lifting or moving up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• At least 2 years of customer service or event experience.
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfort working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Consistent availability for scheduled dates.
• Comfort using iPhone apps, including WhatsApp.
• Reliability, punctuality, attention to detail, and good judgment.
• Ability to remain calm under pressure and resolve problems effectively.
• Respectful, ethical, collaborative approach; ownership of mistakes; and open, honest communication.
• Ability to talk or hear regularly; use hands or fingers frequently; occasionally stand, walk, sit, reach, and lift or move up to 25 pounds; and meet close-vision, distance-vision, and focus-adjustment requirements.

Nice To Haves

• Experience in hospitality, retail, or similar customer-facing roles.
• Leadership skills.

Responsibilities

• Set up and take down signage, check-in tables, and merchandise displays, and charge devices.
• Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Facilitate merchandise sales, track inventory as needed, report issues, and request additional assets and merchandise when necessary.
• Monitor event flow and quickly resolve on-site issues.
• Communicate promptly with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.
• Direct on-site venue staff when necessary.
• Follow company procedures for setup, check-in, and breakdown and report merchandise sales promptly.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed