Venue Representative - Reading, PA

Poseidon Digital • Reading, PA

1d • Onsite

About The Position

WORLDS® is seeking an energetic, tech-savvy, reliable on-site event representative for immersive cinematic music and art projection shows at the Reading Public Museum in Reading, Pennsylvania. The representative helps create a smooth and enjoyable guest experience by preparing event areas, welcoming and checking in guests, managing merchandise, monitoring event flow, and communicating with the Venue Operations team and venue staff. This is a part-time role with scheduled Friday–Sunday shifts, initially from 4:00 p.m. to 9:00 p.m.; days and shift times may vary, and additional dates may be assigned according to ticket sales and venue scheduling. Applicants should be available for the listed scheduled dates. Employment offers are contingent upon clear results of a thorough background check.

Requirements

• At least 2 years of customer service or event experience; hospitality, retail, or similar experience is preferred.
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfort working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Consistent availability for scheduled dates.
• Comfort using iPhone apps, including WhatsApp.
• Reliability, punctuality, attention to detail, and sound judgment.
• Ability to remain calm under pressure and proactively solve problems.
• Ability to work collaboratively and use leadership skills to direct on-site venue staff when necessary.
• Availability for the listed schedule; days and shift times may vary.
• Ability to meet the physical demands of the role, including occasionally lifting and/or moving up to 25 pounds.

Nice To Haves

• Hospitality, retail, or similar customer service experience.

Responsibilities

• Set up and take down signage, check-in tables, and merchandise displays, and charge devices.
• Greet and check in guests, answer questions, and support a seamless audience experience.
• Facilitate merchandise sales and track inventory as needed.
• Report issues and request additional assets and merchandise as necessary.
• Monitor event flow and quickly resolve on-site issues.
• Communicate timely updates and concerns to the Venue Operations team and venue staff, and provide feedback for improvement.
• Follow company procedures for setup, check-in, and breakdown, and report merchandise sales promptly.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed