Venue Attendant

Municipality of Chatham-Kent•Chatham, ON

3d•Onsite

About The Position

The Municipality of Chatham-Kent has an opening for a casual call-in Venue Attendant in the Arts & Culture division. This is a casual call-in position for 0 to 30 hours per week. The Venue Attendant is responsible for ensuring a positive and welcoming visitor and/or renter experience in the Galleries, Museums and Theatres. Venue Attendants may work in one or more of the following venues: Thames Art Gallery, Capitol Theatre, CK Museum, Milner Heritage House, Ridge House Museum, ARTspace and Kiwanis Theatre.

Requirements

Secondary school diploma or equivalent education (i.e. GED certificate), post secondary education preferred, with two (2) to four (4) years of related experience
Experience in a customer service environment
Experience selling tickets and/or handling cash, and cash float
Computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program)
Standard First Aid Certificate
SMART Serve (mandatory for Venue Attendants working in Theatres)
A valid Province of Ontario driver's license with a reliable motor vehicle is necessary.
Successful candidates will be required to complete a background check prior to commencement of employment. A background check may include the following: Police Criminal Record Check and/or Vulnerable Sector check, education/certification verification, and employment reference check.

Nice To Haves

Experience working in a Theatre, Gallery or Museum environment
Experience with planning and implementing special events, and education and public programming
Experience with collections management, exhibit research and design, and artifact care
Experience leading volunteers

Responsibilities

Demonstrate Chatham-Kent’s core values and competencies
Ensure a high quality visitor experience and customer service excellence
Open and close the venue at the beginning and end of shift, and ensure the security of the venue
Check restrooms before and at the end of shift
Perform pre and post-shift walk-through of the venue to ensure the area is safe and presentable
Ensure volunteers and patrons adhere to the rules of the venue
Assist with traffic flow into and out of the venue
Alert management to any patron or volunteer problems; document problems and concerns
Resolve problems for guests/patrons that may arise during their visit
Inform visitors of upcoming shows and exhibits, and act as an ambassador for Arts and Culture programming
Ensure visitor safety by knowing and following the facility’s emergency response policies and procedures
Handle sales of merchandise, including at gift shops, concession and merchandise stands, including balancing of credit and debit sales at end of shift
Prepare any necessary cash floats and balance cash at end of shift
Assist with the care and maintenance of the facilities
Record attendance and/or ticket stub collection for the duration of the shift
Perform clerical functions as required
Leading a team of volunteers, ensure the smooth operations of Front of House (lobby and audience seating area)
Keep staff and volunteers alerted to any changes or needs for the night’s performance
Ensure that concessions are restocked by volunteer bartenders before end of performance
If stationed backstage, notify performers of stage calls, assist with props, and manage traffic in the loading dock, dressing room and wing areas
Be attentive to artifact and artwork security during each shift
Actively engage guests during their visit, through interpretation and guided tours
Assist with planning and implementing special events, as well as education and public programming
Assist with collections management, exhibit research and design, and artifact care