Venue Administrative Assistant

16 On Center • Chicago, IL

6d • Onsite

About The Position

As the Venue Administrative Assistant at Empty Bottle, you will support the team with a variety of administrative, marketing, ticketing, and event-related responsibilities. This role works closely with the team to keep event information accurate, support communications and ticketing, and assist with day-to-day venue operations.

Requirements

• Organized and able to manage multiple priorities and deadlines.
• Strong attention to detail, particularly when working with event information and communications.
• Comfortable communicating professionally with customers, artists, agencies, and external partners.
• Strong written communication skills and an interest in marketing and social media.
• Comfortable working collaboratively in a fast-paced, event-driven environment.
• Available to occasionally work evenings and weekends based on the event schedule.
• Able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Coordinate giveaways with local radio stations, press outlets, online partners, record stores, labels, and other partners to help promote upcoming events.
• Maintain and organize assets for upcoming shows, ensuring information such as dates, times, and lineups is accurate and up to date.
• Print in-house posters and coordinate displays throughout the venue and surrounding area.
• Build weekly and targeted email newsletters.
• Assist with social media across Facebook, Instagram, and other relevant platforms.
• Learn and maintain the Empty Bottle brand voice across social channels.
• Assist with show recap posts using photos provided by in-house photographers.
• Create social posts and reminders for upcoming events, shows, and specials.
• Engage with customers, fans, and artists on social media in a professional and engaging manner.
• Assist with merchandise creation, marketing, and inventory.
• Ensure event listings are updated with accurate dates, lineups, show times, and other relevant information.
• Send ticket counts to artists and agencies as needed.
• Respond promptly and professionally to customer inquiries in person, by phone, and by email.
• Maintain current knowledge of Empty Bottle events, policies, and customer service practices.
• Document customer interactions when necessary and route information to the appropriate team members.
• Build ticket links as needed.
• Assist with administrative needs related to talent buying, including updating contacts, uploading contracts, and tracking deposits.
• Support community and neighborhood programming by assisting with booking and project management for daytime events, performance rentals, and non-musical programming.
• Occasionally book local support acts in collaboration with the Talent Buyer and Assistant Talent Buyer.
• Occasionally attend and settle shows on evenings and weekends as a representative of the promoter.
• Assist the Production Manager with artist and band check-in upon arrival.
• Work scheduled production and door shifts as needed.

Benefits

• Paid leave and paid sick leave in accordance with Chicago requirements.
• Transit benefits through a pre-tax payroll deduction program
• Complimentary or discounted tickets to shows at 16 On Center venues
• 401(k) retirement plan with company match available to eligible employees upon meeting the plan’s service and hours worked requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed