Venue Coordinator

Playbook•Chicago, IL

8d•Onsite

About The Position

Your mission is to be the operational engine of your bookable spaces by activating the daily flow of world-class events. You don’t just "manage bookings"; you ignite the spark that turns a venue into a thriving hub for connection. By actively pitching the unique value of your environment, you convert curious inquiries into confirmed, full-capacity bookings. You ensure every meeting and gathering is delivered with high-impact precision that fuels your guests' productivity and professional success. You are the essential link between a client’s vision and a flawless reality. You translate booking requests into intentional, five-star experiences, ensuring every guest feels hosted from the moment they arrive. By clearing the way through meticulous coordination and "house proud" attention to detail, you ensure every event—from intimate meetings to high-profile summits—is seamless. Ultimately, you generate the magnetic energy that makes our venues the first-choice destination for connection.

Requirements

3+ years of experience in venue operations, hospitality, events management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, workplace hospitality).
Proven experience owning operational standards and service delivery in high-volume or high-touch environments.
Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
Adaptable and confident learning new systems for membership and program management.
Natural ability to "read the room" and anticipate needs before they are voiced.
Intuition to deliver services and rituals that resonate deeply with the community.
Master of the details with the rigor to organize work with clarity for effortless transition from plan to live experience.
Pride in setting the stage perfectly for flawless experience delivery, even when the pace is high.
Ability to build trust through authentic presence and a "no-stone-unturned" approach to follow-through.
Communicate with the heart of a host and the reliability of a master of your craft.
Entrepreneurial edge to turn creative ideas into reality without losing sight of the details.
Sharp eye for the "house proud" standards required for execution.
Thrive in the dance of a busy, high-energy environment.
Bring structure and reliability to the daily flow, managing priorities with poise.

Responsibilities

Coordinate the rituals and activities that spark productivity, ensuring every touchpoint feels intentional and fuels efficient performance.
Translate high-level goals into actionable logistics and "run-of-show" frameworks for reservations in your space(s).
Set the stage with precision to ensure every stakeholder is aligned for a seamless, high-impact experience.
Serve as a primary "connector" for tenants and partners, handling intake and discovery processes to turn requests into flawless, brand-aligned realities.
Execute programming that makes the building a magnetic destination by running space reservations and showcasing amenities.
Work with on-site operators and local vendors to create a cohesive thriving hub, managing partner alignment to ensure they are tuned in to standards.
Manage assigned resources and budgets with an entrepreneurial mindset, tracking service through feedback and data.
Prioritize tasks with clarity to maintain the rhythm of spaces, ensuring every activation aligns with premium standards and is delivered with consistent, high-quality follow-through.