Vendor Services Coordinator

JLL•Apex, NC

10d•Onsite

About The Position

The Vendor Services Coordinator supports Facilities Operations and serves as the primary liaison between JLL, its client, and third-party providers performing hard service contracts in the pharmaceutical industry. The role requires a thorough understanding of Service Agreements and coordination of contract amendments, quality assurance measures, and process flows. A hospitality mindset and the ability to collaborate, communicate with diverse stakeholders, manage competing priorities, maintain accuracy, and adapt to resolve challenges are important. This is a 100% onsite position in Apex, North Carolina, with a Monday-to-Friday schedule from 7:00 a.m. to 4:00 p.m. Overtime may be required based on business needs. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma or equivalent.
1–2 years of experience in facilities, Integrated Facilities Management (IFM), or a related support role.
Experience coordinating vendors and managing third-party service provider relationships.
Ability to multitask and manage multiple priorities and stakeholders simultaneously.
Basic proficiency with computer systems and Microsoft Office.
Ability to perform light physical activity, including walking throughout facility areas to support audits and vendor oversight.

Responsibilities

Develop and maintain relationships with clients, suppliers, and internal teams through due diligence, concise communication, reliable reporting, and consistent performance.
Execute and document quality audits, validate provider compliance with Service Agreements and applicable regulations, communicate findings to stakeholders, and follow up as needed.
Understand assigned Vendor Service Agreements and present change recommendations to management in response to change requests, initiatives, and improvement opportunities.
Meet and exceed KPIs in compliance with the SLA by identifying cost-saving opportunities, innovative solutions, and supporting initiatives.
Coordinate communication and alignment among service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders.
Document process and workflow changes in the Process Manual and distribute updates to relevant stakeholders.
Lead the Vendor Qualification process, ensuring providers have the qualifications needed to perform work in compliance with regulatory standards, good documentation practices, standard operating procedures, and other policies.
Promote a strong safety culture by identifying and addressing unsafe conditions and behaviors in support of EHS requirements.
Independently address issues and concerns, develop effective solutions, and drive timely resolution within budget.
Develop and close Work Orders.
Perform other duties as assigned.