Vendor Scheduling Coordinator

AMERICAN REPAIR MAINTENANCE LLC•Spring Lake, MI

3d•$20 - $22•Hybrid

About The Position

American Repair Maintenance (ARM) is seeking a Vendor Scheduling Coordinator to join their service delivery team. This role serves as the primary point of contact for scheduled vendor activity across ARM’s national service portfolio. The ideal candidate is a self-starter who thrives in a fast-paced environment, communicates with confidence, and enjoys being part of a supportive, growing company. The Vendor Scheduling Coordinator will report to the Vendor Scheduling Supervisor.

Requirements

GED or High School Diploma required
2–3 years of experience in customer service, dispatching, scheduling coordination, or a related role
Strong communication skills with the ability to follow up persistently and professionally with external partners
Proficient in Microsoft Office Suite and able to learn work order management systems and scheduling platforms
Demonstrated ability to manage a high volume of tasks simultaneously in a fast-paced environment
Detail-oriented with a high level of accuracy in documentation review and data entry
Exceptional time management and prioritization — you manage a high volume of concurrent vendor assignments and work orders without losing accuracy or missing deadlines
Clear, professional communication across phone, email, and company systems with vendor partners, internal teams, and supervisors
Decisive problem-solving skills and adaptability — you resolve scheduling conflicts, vendor performance issues, and workflow bottlenecks quickly while adjusting priorities in response to shifting demands
A collaborative spirit and full accountability — you work cooperatively across teams, take ownership of assigned vendor accounts from dispatch through completion, and reliably follow through on open items
A continuous improvement mindset — you identify trends in vendor performance, flag issues before they impact clients, and actively contribute to process improvements that raise overall service quality

Nice To Haves

Associate’s or Bachelor’s degree in Business, Operations Management, or a related field preferred

Responsibilities

Resonate with our mission, vision, and values as an organization and foster a culture of accountability within our workforce that reflects these values
Effectively dispatch vendor partners to fulfill client service demands, ensuring the right vendor is assigned to each work order based on trade, availability, and geography
Communicate continuously with scheduled vendors to confirm appointments are met and completed within required timeframes and service level agreements
Ensure all work orders assigned to vendors are completed with accurate and thorough documentation, including proper close-out information, photos, and invoices
Monitor vendor performance and follow up proactively to address missed appointments, incomplete work orders, or documentation deficiencies; escalate outstanding or at-risk orders to supervisors as needed
Coordinate with internal teams including scheduling, Client Service Coordinators, and Key Account Specialists to align vendor activity with client expectations and meet or exceed established KPIs and performance metrics