Vendor & Resource Manager

Infinitus Systems•San Francisco, CA

13d•Hybrid

About The Position

Infinitus is seeking a strategic and highly organized Vendor and Resource Manager to optimize our external partnerships and internal talent allocation. In this dual-function role, you will be responsible for sourcing, negotiating with, and managing external vendors, while also partnering with Workforce Management, Call Operations and QA/QC leadership to ensure internal resources are efficiently forecasted, allocated, and utilized. The ideal candidate is a strong negotiator and analytical thinker who can balance capacity demands, control costs, and drive project success through effective workforce and supplier planning.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
5+ years of progressive experience in vendor management, resource management, workforce planning. Ideally in a Patient Access Hub or similar environment.
Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects.
Strong ability to negotiate favorable contract terms and navigate difficult conversations with external partners.
Highly data-driven with the ability to analyze capacity models, utilization reports, and financial data to drive decision-making.
Excellent interpersonal skills with the ability to build consensus across cross-functional teams and executive leadership.
Proactive in identifying resource bottlenecks or vendor performance issues and swift in implementing corrective actions.
Standard PM tools (e.g., Smartsheet, Jira, Workday, SAP, Asana), Google Office or Microsoft Office tools.

Responsibilities

Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards.
Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk.
Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs.
Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues.
Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations.
Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases.
Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery.
Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals.
Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments.
Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.