Vendor Relationship Representative
Lessen•Chicago, IL
•Hybrid
About The Position
The Vendor Relationship Representative supports the department by facilitating, developing, and contributing to effective relationships with suppliers and vendors. The role works with general supervision and is onsite at Lessen's Chicago office on Tuesdays and Thursdays. The representative handles customer and vendor communications, coordinates services, resolves issues, and helps ensure high customer satisfaction while maintaining accurate information in company systems.
Requirements
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- At least 3 years of work experience.
Nice To Haves
- Account management experience.
Responsibilities
- Develop and maintain positive vendor relations to ensure superior customer satisfaction.
- Receive and handle customer calls and email requests for services.
- Manage the scheduling and completion of services assigned by customers.
- Manage real-time inquiries and track and respond to commitments to follow up on customer and vendor inquiries.
- Identify, research, and resolve customer issues using the company’s web-based systems and databases.
- Source new vendors to perform required services as needed.
- Resolve or escalate disputes or unsatisfactory service confirmations.
- Maintain open communication with vendors in accordance with contracts and agreed-upon scopes of work throughout the relationship.
- Provide market intelligence feedback to help maximize customer satisfaction and inform strategies and policies for attracting and retaining customers.
- Communicate information to supervisors, coworkers, and subordinates by telephone, in writing, by email, or in person.
- Enter information into the database and ensure consistency and accuracy.
- Educate clients on the benefits of Lessen’s service offering.
- Resolve client and Affiliate issues without escalation whenever possible.
- Remain on the queue and address all requests.
- Provide creative solutions to meet client needs and maximize value.
- Contribute to special projects and continuous improvement initiatives as requested by Operations management or the client.
- Recommend changes to procedures to management as needed.
Benefits
- Competitive compensation
- Health, dental, vision, life, and disability options
- 401(k) retirement savings plan
- Paid vacation, federal holidays, and floating holidays
- Maternity and paternity pay
- Career advancement opportunities
- Tools needed to be successful
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
