Vendor Payables Associate

Acrisure•Grand Rapids, MI

4d•Onsite

About The Position

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. We are seeking a Vendor Payables Associate to provide foundational operational support across the Vendor Payables organization. This role is responsible for processing invoices, performing supplier outreach, managing inquiries and escalations, supporting master data accuracy, and contributing to specialized areas such as Telecom/Utility, P‑Card /T&E, and M&A onboarding. The Specialist serves as an individual contributor with strong communication skills and problem-solving capability. This role requires the ability to manage shifting priorities and urgent situations effectively while collaborating with Specialists, Lead Analysts, and leadership.

Requirements

Ability to collaborate across teams and maintain a professional, customer-service-oriented approach.
Strong attention to detail with the ability to analyze transactional data and identify discrepancies.
Effective written and verbal communication skills, including supplier follow-up.
Proven problem-solving skills with the ability to manage complex processes.
Ability to prioritize work, meet deadlines, and adapt in a fast-paced environment.
Experience with Workday Financials or comparable vendor payables systems preferred.

Responsibilities

Process invoices accurately and in accordance with SLAs, internal controls, and Vendor Payables policies.
Generate payable cash-requirement reports and assist with check printing/distribution.
Research and resolve invoice discrepancies, misapplied payments, and billing issues—particularly within Telecom/Utility categories.
Track, investigate, and help recover late fees; partner with suppliers to resolve root causes.
Respond to ServiceNow tickets, triage issues, route to appropriate teams, and communicate resolutions.
Conduct supplier outreach to collect missing W‑9s, ACH forms, invoice copies, or clarification needed for processing.
Manage urgent call-backs and high-priority inquiries (including shutoff/critical service notices).
Assist internal stakeholders with invoice status checks, coding questions, and payment expectations.
Request new vendor setups or updates in Workday and ensure all supporting documentation is complete.
Validate remit-to connections, banking details, tax documentation, and compliance with QRG/SOP guidelines.
Update and maintain vendor login information in LastPass.
Support supplier approval workflows by preparing complete submission packages for review.
Assist with employee credit card administration, including restrictions, cost center assignment, and communication.
Support employee expense setup and reimbursement processing.
Contribute to P‑Card reporting, exception resolution, and coding follow-up with employees.
Support monthly and periodic reporting activities such as: P‑Card usage reporting, Critical invoice tracking, Recurring invoice database updates, Late-fee tracking and recovery efforts.
Assist in preparing data for dashboards and operational reporting.
Support reconciliation activities by reviewing outstanding approvals, verifying invoice status, and assisting in clearing exceptions.
Contribute to acceptance/rejection checks for reconciliations where needed.
Assist with onboarding new partners by coordinating supplier cleanup, documentation collection, and vendor setup validations.
Provide support for integration-related data validation and process alignment.