Vendor Operations- Team Lead

Waste Management, Inc. (WM)•Windsor, CT

7h•$27 - $37•Hybrid

About The Position

Reporting to the Vendor Relations Manager or Supervisor, this position will be responsible for the standard day-to-day maintenance of WM and third-party vendor relations as well as resolving escalations. The Vendor Relations Lead position collaborates with a team of Vendor Relation Representatives to meet overall department objectives. The Team Lead supports the Vendor Relations Team by providing ongoing assistance to Vendor Relation representatives, oversight of real-time performance, and reporting of metrics.

Requirements

High School Diploma or GED (accredited)
2 years of relevant work experience (in addition to education requirement).
Microsoft Office (Word, Excel, PowerPoint) Advanced level, SharePoint Navigation

Nice To Haves

3 years of relevant work experience (in addition to education requirement).
2 years WM experience

Responsibilities

Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary.
Maintain proficiency and accountability for day-to-day issues while working with internal and external partners to resolve standard and escalated issues ensuring department SLAs are met.
Oversees real-time performance of site and queue management.
Coordinates and executes special projects as part of cross-functional teams as required or assigned.
Cultivate and maintain vendor relationships, confirming vendors are meeting contractual obligations by reviewing all vendor reporting. Engage with vendors during on-boarding process.
Develop formal Request for Information (RFIs), Request for Proposal (RFPs) and business cases upon request.
Responsible for ensuring all quotes, negotiating and procuring service costs are completed as assigned, ensuring overall accuracy and timeliness of the team.
Expedite the awarding of services and contracts with both WM Market areas and all Third-Party vendors for both open and closed market entities.
Execute open and closed market CPI, regulatory or disposal cost adjustments ensuring market area costing is monitored and maintained, negotiating when necessary.
Responsible for maintaining and keeping current, the data within vendor cost grids and informational databases as well as ensuring all rate structures are identified and made available through various databases.
Responsible for the resolution of all reconciliation as it pertains to escalated AP inquiries such as vendor statements, negotiating payment terms, and following up with vendors to ensure deadlines are met.
Acquire and interpret data from various reports, analyze results and ensure accuracy in all projects and workflow.
Actively participates in key departmental and divisional initiatives when called upon.
Review, analyze and take initiative to improve processes and procedures keeping in mind current and future requirements. Works continually to provide recommendations with high emphasis on overall development and efficiencies working as the area Subject Matter Expert.