Vendor Operations Specialist
The Goal Family of Companies•Sioux Falls, SD
About The Position
At Goal Solutions, this role exists to ensure vendor operations run efficiently, accurately, and without disruption. You’ll manage vendor relationships end-to-end, resolve issues quickly, and improve processes that impact cost, compliance, and service delivery. This role is ideal for someone who enjoys solving problems, coordinating across teams, and improving how vendors perform.
Requirements
- 3–5 years of experience in vendor management, procurement, or operations
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities independently
- High attention to detail and accuracy
Nice To Haves
- Experience in financial services, fintech, or servicing operations
- Experience with vendor platforms such as NICE/CXone, Avalara, or similar tools
- Familiarity with vendor systems, reporting, or workflow automation
Responsibilities
- Own the vendor lifecycle from onboarding through performance management and offboarding
- Resolve vendor issues, discrepancies, and escalations with speed and accuracy
- Monitor vendor performance against SLAs and drive corrective actions when needed
- Partner with teams to ensure accurate billing and cost control
- Improve vendor processes through automation, tighter controls, and better documentation
Benefits
- Competitive salary + bonus eligibility
- 401(k) with 4% company match
- Medical, dental, vision, and HSA ($1,700 annual contribution)
- 14 paid holidays (including your birthday)
- Paid parental leave, tuition reimbursement, and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
