Vendor Operations Specialist II

Babylist

8h • $75,825 - $101,094 • Remote

About The Position

Babylist is seeking a Vendor Operations Specialist II to manage the daily non-compliance ticket workstream for a designated vendor portfolio. This role involves maintaining accurate issue status, reason codes, and dollar amounts to ensure reliable data for vendor-related decisions. The specialist will directly address issues with vendors, including UPC and labeling problems, to facilitate smooth operations in fulfillment centers. They will also communicate outcomes of non-compliance issues to Operations and Merchandising teams. As the role progresses, responsibilities will expand to include analyzing compliance trends, creating KPI scorecards for internal teams and vendors, and escalating patterns with supporting data to the Senior Vendor Operations Specialist. Additionally, the role will provide support for vendor onboarding processes as needed. This position is part of the Supply Chain team, reports to the Inventory Control & QA Operations Manager, and collaborates with Planning, Transportation, Accounting, Merchandising, Order Management, EDI, and fulfillment partners.

Requirements

• Able to own a high-volume non-compliance ticket queue with accuracy: you keep issue status, reason codes, and dollar amounts correct across dozens of open tickets so the team can trust the data behind vendor decisions
• Comfortable being the primary point of contact for vendor communication on compliance issues: you’re the one emailing and calling vendors to resolve routing deviations, mis-ships, and labeling problems, day in and day out
• Comfortable working daily in Google Sheets and Microsoft Excel: this is where the job actually happens, compiling vendor data templates, updating ticket trackers, and spotting errors before they go out the door
• Direct cross-functional communicator: you close the loop with Ops and Merch on non-compliance issues yourself
• Open to growing into portfolio-level ownership over time: analyzing vendor compliance trends and contributing to KPI scorecards as you build context in the role
• Comfortable supporting pieces of vendor onboarding as needed, without owning the process end to end
• 3–5 years in vendor operations, inbound logistics, supply chain coordination, or any role that required high-volume vendor communication and accurate issue tracking
• Comfortable owning a defined scope with minimal oversight, you make decisions within your lane and escalate the right things, not everything
• You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.

Responsibilities

• Own the day-to-day non-compliance ticket workstream for your portfolio: keep issue status, reason codes, and dollar amounts accurate so the team can trust the data behind vendor decisions
• Serve as the primary point of contact for high-volume vendor communication on compliance issues, from routing deviations to mis-ships, following up until every thread resolves
• Resolve UPC and labeling issues directly with vendors to unblock fulfillment centers
• Close the loop with Operations and Merchandising on non-compliance outcomes directly
• Pursue credit memos on open discrepancies so financial impact is recovered
• Support pieces of vendor onboarding as needed, working from the Senior Vendor Operations Specialist’s established playbook
• Analyze vendor compliance trends and prepare KPI scorecard metrics shared with internal teams and vendor partners as you grow into owning your portfolio’s performance story
• Funnel consolidated portfolio KPIs and trend data to the Senior Vendor Operations Specialist for network-level performance reporting
• Surface process improvement proposals based on your portfolio data, bringing the idea and evidence to the Senior Vendor Operations Specialist

Benefits

• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed