Vendor Operations Specialist II

Liberty Mutual Insurance•,

1d•$67,000 - $126,000

About The Position

As a Vendor Operations Specialist, you will support vendor operations within the GRS Claims organization. You will be expected to work under general direction from the Manager of Vendor Operations on more complex tasks, provides day-to-day support to vendors and business partners by consulting on vendor related questions and issues of medium complexity, identify vendor performance trends through research and data analysis and provide recommendations for process improvements. Candidates must have agency management system experience or agency experience working with multiple carriers.

Requirements

Bachelor`s degree or equivalent experience/training and 2+ years of relevant experience.
Moderate communication (oral & written) skills to effectively communicate with internal partners and external vendors.
Strong research, problem solving, analytical, relationship management, and critical thinking skills.
Solid understanding of business operations.
Solid project management skills.
Working knowledge of Microsoft Office products.
Agency management system experience or agency experience working with multiple carriers.

Responsibilities

Answers vendor related questions on systems, processes, technology, and procedures and researches and resolves issues of medium complexity.
Performs research and data analysis to report on key vendor metrics and presents findings to the vendor and/or team leadership.
Responsible for assigned contractor`s delivery of work including Quality, Timeliness, and other Service Level Agreements, Inventory Management and other operational metrics.
Works with the vendor to address and resolve critical issues.
Facilitates trainings for vendors on new or updated process.