Vendor Manager

Marsh McLennan•White Plains, NY

1d•Remote

About The Position

Marsh McLennan Agency (MMA) is seeking a Vendor Manager to oversee third-party relationships across multiple service categories. The role serves as a liaison among lines of business, operations teams, vendors, and internal partners, supporting vendor development, oversight, monitoring, risk mitigation, and continuous improvement. The Vendor Manager manages vendor relationships and contracts, leads negotiations and strategic planning, conducts risk assessments, and ensures terms and pricing align with company standards. The position also advises business leaders and provides actionable analysis to support vendor decisions. Responsibilities span vendor relationship and portfolio management, risk and compliance oversight, process optimization, contract lifecycle management and negotiation, vendor selection, and analytics. The role works with business leaders, Procurement, Legal, Compliance, Risk Management, Technology, and Accounts Payable to ensure vendors meet business needs, service expectations, and applicable requirements. The position is remote with occasional travel. The applicable base salary range is $78,100 to $145,700, with the offered amount determined by factors including experience, skills, training, location, certifications, and education. The position may also be eligible for performance-based incentives. Applications are accepted until November 12, 2026.

Requirements

At least 3 years of experience in vendor management, procurement, or contract management.
Strong negotiation and contract management skills.
Experience with SLAs, performance metrics, and contract lifecycle management.
Experience conducting vendor risk assessments and third-party due diligence.
Knowledge of risk analysis methodologies and ability to evaluate vendors across multiple risk dimensions.
Experience managing vendor portfolios across multiple service categories or business functions.
Familiarity with legal and regulatory requirements related to vendor management, procurement, and third-party risk.
Proactive, self-starting approach and ability to take initiative and drive results.
Ability to research and resolve issues independently.
Excellent verbal and written communication skills, including the ability to communicate clearly with leadership.
Strong attention to detail and organizational skills.
Ability to multitask, work with urgency, and prioritize effectively.
Proficiency with Microsoft Office and data analysis tools, and willingness to learn vendor management software systems.
Critical-thinking and analytical skills to assess complex material and risk and provide strategic recommendations.

Nice To Haves

Contract drafting, review, and redline experience focused on risk mitigation.
Experience with Contract Lifecycle Management platforms such as Sirion.
Strong understanding of third-party risk management frameworks and lifecycle management.
Familiarity with risk assessment tools and methodologies, such as vendor questionnaires and risk scorecards.
Experience managing vendors in technology, professional services, staffing, or business process outsourcing.
Experience in the insurance industry or with insurance-related vendors and service providers.
Ability to travel as necessary for meetings.

Responsibilities

Serve as the primary business contact for vendor relationships and build working relationships with internal teams, Legal, Compliance, and Technology.
Coordinate vendor onboarding and contract renewals across stakeholder groups.
Manage vendor portfolios across service categories and maintain vendor records covering services, contract provisions, contacts, and risk profiles.
Monitor vendor performance, lead business reviews against service level agreements, and develop improvement plans for performance gaps.
Resolve vendor disputes and business issues as an escalation point.
Conduct vendor risk assessments and due diligence before contracting and periodically thereafter.
Monitor vendor compliance with regulatory requirements, industry standards, and Marsh policies; maintain risk documentation, scorecards, and escalation procedures.
Collaborate with Risk Management, Legal, and Compliance to identify and address vendor risks.
Tailor vendor oversight to service-category complexity and business criticality, and coordinate with category-specific procurement teams.
Identify vendor consolidation, cost-saving, and process-standardization opportunities; maintain category-specific documentation, SLAs, and performance benchmarks.
Monitor industry trends and emerging risks across service categories.
Follow Marsh Agency process standards and identify and lead improvements to vendor management processes.
Manage communication plans and change-management controls; coordinate with Accounts Payable on accurate invoices and timely payments.
Support process automation and analytical development initiatives.
Review vendor contracts for risk allocation and compliance, provide redline reviews, and liaise among vendors, business partners, and Legal.
Negotiate contracts and agreements, including SLAs, performance metrics, dispute-resolution mechanisms, and risk-management provisions.
Oversee contract lifecycles, including MSAs and SOWs, and lead renewal negotiations with Legal and internal colleagues.
Prepare contract summaries, risk assessments, and spend approvals.
Work with business leaders, Procurement, and Legal to define vendor-selection requirements; participate in evaluations and provide strategic recommendations.
Contribute to sourcing and vendor landscape analyses across service categories.
Analyze scenarios and provide actionable information to leadership; support data gathering, ad hoc reporting, and analytical requests.
Present vendor risk trends and portfolio metrics, and track and report vendor spend, performance, risk status, and cost savings.
Analyze vendor performance data to identify trends, risks, and improvement opportunities.