Vendor Manager

JLL • Allen, TX

2d • $120,000 - $140,000 • Remote

About The Position

The Vendor Manager - Critical Environments establishes, maintains, and optimizes strategic relationships with third-party vendors and service providers supporting data center systems. In conjunction with the customer's Facilities Manager, this role is the primary vendor contact and leads performance management, business reviews, and continuous improvement initiatives. The Vendor Manager communicates with client Operations teams and vendors to address concerns, track performance and Work Order completion, identify improvements, verify invoice accuracy using Corrigo, and process payments.

The role supports facilities and systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems. It manages vendor onboarding, training, documentation, contractual compliance, warranties, performance KPIs, corrective actions, and vendor work efforts. It also provides technical input for facility projects and modifications, including construction support, commissioning, and final acceptance. The position directly supervises assigned personnel and performs associated employee-management duties.

The position is remote, based in Allen, Texas, and supports a demanding, fast-paced customer environment. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $120,000–$140,000 per year, with final compensation dependent on qualifications, location, market conditions, and internal considerations.

Requirements

• Hands-on experience working in a data center or critical facility, including UPS systems, emergency generators, and switchgears.
• High school diploma or GED equivalent.
• Seven to ten years of engineering experience or equivalent industry experience.
• Five to seven years of supervisory experience.
• Moderate knowledge of manual trades such as carpentry and electromechanical repair.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, technical procedures, governmental regulations, and codes.
• Ability to write routine reports and correspondence and speak effectively before small groups of tenants or fellow employees.
• Demonstrated verbal and written communication skills.
• Ability to use drawings, specifications, shop math, and measuring or testing instruments.
• Working knowledge of, or ability to develop proficient knowledge of, Microsoft Word, Excel, Outlook, Access, and other software packages.
• Ability to interact professionally with tenants and contractors.
• Demonstrated leadership, presentation, and organizational skills.
• Ability to walk large campus-like settings and frequently walk, climb, bend, kneel, lift, stoop, and work or extend overhead.
• Ability to lift a minimum of 50 lbs, climb stairs, and navigate rooftops to access equipment.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Corrigo experience.
• MCIM / Salesforce experience.
• Zendesk experience.
• Service Now experience.

Responsibilities

• Lead weekly meetings with client Operations teams to review vendor performance, address administrative and operational challenges, resolve issues, and drive corrective-action accountability.
• Maintain proactive communication with client Operations teams, identify emerging concerns, provide vendor-related updates, and align vendor initiatives with operational priorities.
• Establish, maintain, and optimize relationships with vendors supporting data center systems, including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems.
• Serve as the primary point of contact for vendors working within assigned facilities.
• Lead vendor performance management, business reviews, and continuous improvement initiatives.
• Monitor vendor compliance with contracts, service-level agreements, and performance standards.
• Track and analyze Work Order completion rates, response times, and service quality.
• Communicate regularly with vendors to address issues, review performance, and identify improvement opportunities.
• Verify billing and invoice justification using Corrigo system data and process vendor payments in accordance with contractual terms and approval workflows.
• Implement a warranty management program, maintain a centralized repository of active warranties, monitor expiration dates, and coordinate timely claims.
• Manage vendor training on data center operations and critical systems, including advance notification of critical functions, work requirements, and incident contact lists.
• Ensure vendors and contractors understand Data Center Work Rules.
• Coordinate vendor onboarding, including system access, documentation collection, and stakeholder introductions.
• Maintain vendor documentation, including contracts, service agreements, insurance certificates, and compliance records.
• Ensure vendor operations comply with applicable regulatory laws and guidelines.
• Prepare and report vendor KPIs against established targets.
• Provide technical input and support for vendor-related facility projects and modifications, including construction support, commissioning, and final acceptance.
• Develop, review, and approve vendor work efforts, including Mission Critical Statements for assigned facilities and systems.
• Identify vendor performance issues and implement corrective action plans.
• Conduct vendor business reviews to assess performance and alignment with facility objectives; drive continuous improvement and implement best practices.
• Escalate vendor performance issues or building discrepancies to management.
• Perform additional duties as requested.
• Directly supervise assigned personnel, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED