Vendor Manager I

Turo•Arizona, AZ

7d•$80,000 - $105,000•Hybrid

About The Position

The Vendor Manager I will manage Turo’s vendor operations across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety. The role involves developing strong vendor partnerships, monitoring performance and compliance, analyzing operational data to identify root causes and trends, and recommending improvements that enhance service quality, efficiency, and the customer and host experience. The position collaborates with internal and external stakeholders—including cross-functional teams—to align vendor operations with Turo’s business objectives. It is hybrid and based in Phoenix, with in-office work three days per week on Mondays, Wednesdays, and Thursdays. The target base salary range is $80,000–$105,000 annually, and the role is eligible for equity and benefits.

Requirements

At least 5 years of progressive experience in vendor management, client services, BPO leadership, or a related field.
Experience managing BPO or outsourced operations in customer support, Tier 1, Tier 2, Verifications, Claims, Trust & Safety, or similar operational functions.
Strong understanding of vendor operations, including SLAs, performance management, quality, operational compliance, and partner accountability.
Demonstrated experience developing and executing strategic business plans, negotiating contracts, and aligning BPO vendor operations with organizational goals.
Strong analytical skills, including the ability to identify trends, uncover root causes, and translate complex data into actionable recommendations.
Experience using operational KPIs and vendor performance metrics to guide strategic decisions and improve service quality.
Proficiency with Microsoft Office and Google Workspace, including advanced spreadsheet skills for data analysis.
Ability to turn complex insights into clear presentations and reports that support decision-making.

Nice To Haves

Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent practical experience.
Experience with business intelligence and reporting platforms such as Domo, Tableau, or similar tools to build dashboards, analyze performance, and translate data into actionable operational improvements.

Responsibilities

Develop and sustain strong vendor relationships, create joint business plans, and resolve complex issues while representing the partnership across internal and external stakeholders.
Monitor vendor performance using data and analytical judgment, audit operations for compliance, and drive continuous improvement in service quality and efficiency.
Oversee vendor performance across Tier 1, Tier 2, Verifications, Claims, and Trust & Safety, ensuring partners meet performance expectations and service levels.
Gather partner insights and guide communications to support high-quality and timely customer responses.
Analyze vendor metrics to identify root causes and trends and develop actionable recommendations to improve operational performance and the customer experience.
Collaborate with cross-functional stakeholders to align BPO vendor operations with Turo’s broader business objectives.
Develop and execute strategic business plans, negotiate contracts, and use operational KPIs and vendor metrics to guide decisions and improve service quality.

Benefits

Equity and benefits; competitive compensation and perks for full-time employees.
Employer-paid medical, dental, and vision insurance (country specific).
Retirement employer match.
Learning & Development stipend for professional development.
Turo host matching program.
Turo travel credit.
Cell phone and internet stipend.
Paid time off.
Paid holidays, volunteer time off, and parental leave.
For employees working in-office full-time or on a hybrid schedule: in-office lunch, office snacks, and activities.