Vendor Management Technician

City of Charlotte•Belmont, ID

7d•$25 - $35

About The Position

The Vendor Management Technician performs technical work monitoring contracted solid waste collection services for the City of Charlotte. The role examines the daily operations and performance of providers responsible for cart management; curbside recyclable collection, hauling, and disposal; multifamily garbage, recycling, and bulky-waste services; and verification of backdoor service requests. The technician ensures contract compliance and that required service levels are met, prepares detailed inspection and investigative reports describing deficiencies and corrective actions, recommends contract changes based on observed needs, and ensures work complies with the City’s Solid Waste ordinance. The position involves considerable contact with the public, contractors and their employees, and other government agencies. It serves as a liaison between contractors and customers and requires initiative and judgment to interpret contractor requirements and collection regulations and resolve service-delivery problems. Work is performed under limited-to-general supervision. The position requires frequent outdoor work in all weather conditions and may involve exposure to machinery, moving vehicles, loud noise, and slippery or uneven surfaces. Physical activities include walking, lifting up to 100 pounds, sitting, bending, twisting, reaching, and kneeling. Candidates must pass a pre-employment drug-screening test and physical examination; a skills test or other assessments may also be required. Final candidates are subject to the City’s background-check policy.

Requirements

High school graduation or equivalent and three to five years of relevant work experience, or an associate degree and no relevant work experience.
Considerable knowledge of methods, practices, materials, techniques, and equipment used in solid waste collection activities.
Considerable knowledge of solid waste and other applicable ordinances, codes, and regulations.
Knowledge of the City’s geography and street network.
Moderate computer knowledge and ability to learn and use applicable programs, including Microsoft Office, Work and Asset Management Systems, and Enterprise Resource Management Systems.
Ability to read and interpret contract documents, recognize deviations, and detect violations of contract specifications and code requirements.
Ability to explain, interpret, and enforce contract specifications and solid waste regulations firmly, tactfully, and impartially.
Ability to develop and maintain effective working relationships with employees, contractor employees, the public, and City agencies.
Ability to prepare concise oral and written reports and communicate effectively.
Ability to perform duties for extended periods under unfavorable weather conditions.
Ability to physically inspect the contents of individual collection loads at a disposal facility.
Ability to obtain and maintain a City of Charlotte driver’s permit.
Ability to perform the stated physical activities, including lifting up to 100 pounds.
Pass the required pre-employment drug-screening test and physical examination.

Responsibilities

Monitor contractor compliance and service performance, prepare inspection reports, document deficiencies, and communicate actual or potential problems to the contract administrator.
Verify resident requests for missing or damaged carts; deliver verified replacement carts and notify the contracted vendor about damaged carts.
Visit cart manufacturing and storage facilities to inspect new carts and review carts designated for retirement or further review; recommend whether carts should be used or destroyed.
Receive, respond to, and resolve cart tickets in the Solid Waste Work and Asset Management system.
Verify and conduct onsite audits of backdoor service requests and resident and medical-professional certifications; communicate findings to the Backdoor Services Administrator and enter information in the applicable system.
Verify that only City solid waste is collected, approved equipment is used, waste is transported only to contract-designated facilities, and contractor employees and equipment are properly identified.
Periodically audit contractor equipment for contamination, cleanliness, order, and repair condition.
Investigate unresolved customer complaints, document deficiencies, notify the contractor, recheck completed work, and follow up as needed.
Investigate liquidated damages, missed or incomplete collections, route and area omissions, alleged incorrect setouts, spills, and leaks; establish facts, document findings, advise contractors of required action, and help resolve service issues onsite.
Investigate contractor service-delivery claims and route-blockage claims related to construction or infrastructure work; consult other agencies, review proposed alternate service, and provide approvals, recommendations, or possible solutions.
Observe contractor work practices and investigate reported property or container damage; determine whether damage resulted from contractor or customer actions.
Determine initial unit counts in contract areas and verify monthly increases or decreases.
Audit garbage and recycling stations; maintain container condition, provide or arrange replacements and repairs, verify delivery to new customers, investigate multiple-cart or suspected fraudulent requests, and verify roll-out container inventory levels.
Identify special collection sites, notify contractors, monitor additional hourly collection and disposal services and hours worked, and document services for payment.
Observe contractor employees, behavior, work start and end times, and compliance with the ordinance; report improper behavior and violations.
Randomly monitor multifamily recycling, refuse, and bulky-item collection, and verify that contractors and subcontractors have formal approval to work under the contract.
Perform related work as required.