Vendor Management Technician

City of Charlotte•Belmont, CA

About The Position

The Vendor Management Technician performs technical work monitoring contracted solid waste collection services for the City of Charlotte. The role examines the daily operations and performance of providers responsible for cart management; curbside recyclables; multifamily garbage, recycling, and bulky waste; and backdoor service request verification. The technician checks compliance with contract documents and City solid waste ordinances, documents service deficiencies, recommends corrective actions and contract changes based on observed needs, and helps resolve service delivery problems. The position involves considerable contact with the public, contractors and their employees, and other government agencies, and is performed with considerable independence under limited-to-general supervision. The technician monitors contractor performance and equipment, investigates customer complaints and service issues, verifies cart and backdoor service requests, conducts site visits and audits, and communicates findings and recommendations to contractors and City administrators. The role also supports inventory and container management, verifies collection and disposal practices, and documents additional collection services for payment. Duties may require extended work outdoors in unfavorable weather and physical inspections of collection loads at disposal facilities.

Requirements

High school graduation or equivalent and three to five years of relevant work experience, or an associate degree and no relevant work experience.
Considerable knowledge of methods, practices, materials, techniques, and equipment used in solid waste collection activities.
Considerable knowledge of solid waste and other applicable ordinances, codes, and regulations.
Knowledge of the City’s geography and street network.
Moderate computer knowledge and ability to learn and use applicable programs, including Microsoft Office, work and asset management systems, and enterprise resource management systems.
Ability to read and interpret contract documents, identify deviations, and detect violations of contract specifications and code requirements.
Ability to explain, interpret, and enforce contract specifications and solid waste regulations firmly, tactfully, and impartially.
Ability to develop and maintain effective working relationships with City employees, contractor employees, the public, and City agencies.
Ability to prepare concise oral and written reports and communicate effectively.
Ability to perform duties for extended periods under unfavorable weather conditions and physically inspect individual collection loads at a disposal facility.
Ability to obtain and maintain a City of Charlotte driver’s permit.
Ability to meet the stated physical demands, including walking, lifting up to 100 pounds, sitting, bending, twisting, reaching, and kneeling; and the sensory requirements of speech, touch, hearing, and near, distance, and peripheral vision.
Final candidates must pass a pre-employment drug-screening test and physical examination; candidates may also be asked to take a skills test or participate in other assessments.
Final candidates are subject to the City’s background-check policy.

Responsibilities

Monitor contractor compliance with contract duties, collection routes, service levels, and applicable ordinances; prepare reports and communicate observed or potential service problems to the contract administrator.
Verify residents’ reports of missing or damaged carts; deliver verified replacement carts, notify the contractor of damaged carts, and process cart tickets in the City’s work and asset management system.
Visit cart manufacturing, storage, and maintenance facilities to inspect carts, review carts for possible retirement or continued use, and recommend acceptance, repair, replacement, or destruction as appropriate.
Verify backdoor service requests and resident and medical-professional certifications through onsite audits; communicate findings to the Backdoor Services Administrator and update the applicable system.
Confirm that only City solid waste is collected, approved equipment is used, waste is taken to contract-designated facilities, and contractor employees and equipment are properly identified and maintained.
Investigate unresolved customer complaints, missed or incomplete collections, alleged incorrect setouts, spills, leaks, route blockages, contractor service claims, and damage claims; document findings, notify contractors, recommend or approve actions as appropriate, and follow up on corrections.
Assist with onsite problem-solving for private contract service issues and consult other government agencies when investigating contractor claims or unusual situations.
Observe contractor work practices and employee conduct, daily start and end times, adherence to ordinances, and potential risks of damage to customer property; report improper behavior or violations.
Determine initial contract-area unit counts and verify monthly changes; audit garbage and recycling stations; ensure containers are in good repair and delivered to new customers; and help investigate multiple-cart or suspected fraudulent requests.
Verify roll-out container inventory levels against contract specifications and identify special collection sites; monitor additional hourly collection and disposal services and document them for payment.
Conduct random monitoring of multifamily recycling, refuse, and bulky-item collection, and verify that contractors and subcontractors are formally approved to provide services under the contract.
Perform related work as required.