REMOTE Vendor Management Supervisor, CMS

Carrington Mortgage • Orange, CA

20d • Remote

About The Position

The Vendor Management Supervisor directs the Vendor Management Specialists responsible for selecting, monitoring, and assessing third-party vendors serving mortgage operations, including default servicing law firms and lending origination and marketing vendors. The supervisor establishes and maintains department processes, trains staff, and ensures vendors remain compliant with contractual obligations, service-level agreements, key performance indicators, industry regulations, investor guidelines, and company policies and procedures. The role also oversees vendor due diligence, assessments, scorecards, recertifications, onboarding and termination, audit responses, reporting, and remediation matters. The position is remote and requires effective management of staff and vendors nationwide.

Requirements

• High school diploma/GED or equivalent work experience.
• Five or more years of mortgage servicing, auditing, finance, compliance, or vendor management work experience.
• At least three years in a lead or supervisory role with a team of two or more people.
• Demonstrated experience establishing, negotiating, and enforcing vendor contracts and service-level agreements.
• Management reporting experience.
• Ability to work independently in a complex remote environment while managing team members and vendors nationwide.
• Proficiency in Microsoft Office, including advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams, and Visio.
• Strong analytical, problem-solving, collaboration, and technical skills.
• Strong time-management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to understand complex problems, collaborate, and explore alternative solutions.
• Ability to exercise sound judgment and escalate issues appropriately.
• Ability to communicate by telephone and hear and speak effectively on the telephone.
• Professional demeanor, tact, and sound judgment when interacting with people inside and outside the organization.
• Ability to maintain confidentiality regarding client, staff, and vendor information.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Supervise daily activities of Vendor Management staff, set performance expectations, provide guidance, and foster a collaborative team culture.
• Monitor and assess third-party vendors’ continuing compliance with regulations and internal company policies.
• Evaluate vendors’ adherence to contractual obligations, service-level agreements, and industry regulations, and address issues promptly.
• Lead and motivate staff, manage work distribution, and provide coaching and development opportunities.
• Maintain and evaluate department policies, procedures, forms, reports, training materials, job aids, and checklists; collaborate with internal stakeholders on enhancements.
• Evaluate department reports and the vendor management system to improve effectiveness and quality.
• Conduct and share staff performance assessments, identify strengths and development opportunities, and recommend training as needed.
• Oversee vendor risk assessments, including review of due diligence documentation and final checks of vendor profiles for accuracy, completeness, and compliance.
• Manage review and processing of monthly vendor scorecards, including consumer complaints and security incidents, and collaborate with stakeholders to resolve performance issues.
• Oversee review and processing of third-party annual recertification packages.
• Develop documents and forms to address recurring vendor issues and handle escalated matters involving non-responsive vendors.
• Oversee vendor onboarding and termination processes and coordinate with internal stakeholders to ensure compliance with policies, procedures, and regulatory requirements.
• Review department exception reports, distribute them to stakeholders, and analyze opportunities to improve reporting processes.
• Review and respond to internal and external audit requests as needed.
• Oversee review of vendors’ on-site audit reports provided by Risk Management, ensure appropriate internal notifications, and track vendor remediation plans.
• Manage escalated matters from Vendor Management staff and internal stakeholders, exercise sound judgment, and raise concerns to upper management as appropriate.
• Perform other duties and special projects as assigned.

Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Employee discounts for fitness, restaurants, retail, and other offerings through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation community support through causes and organizations supported by fundraising efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED