REMOTE Vendor Management Supervisor, CMS

Carrington Mortgage • Orange, CA

21d • $71,000 - $85,000 • Remote

About The Position

The Vendor Management Supervisor directs Vendor Management Specialists responsible for selecting, monitoring, and assessing third-party vendors supporting mortgage operations. Vendor networks include national default-servicing law firms and lending origination and marketing vendors. The role helps establish and maintain department procedures and processes, trains Specialists, and monitors vendor performance for compliance with contractual obligations, service level agreements, key performance indicators, industry regulations, and company policies. Duties are performed in accordance with company policies and procedures, investor guidelines, and applicable state and federal laws and regulations.

The Supervisor leads the Vendor Management team, oversees vendor assessments and due diligence, manages vendor scorecards and recertifications, and coordinates onboarding, termination, audit responses, and remediation tracking. The position also evaluates department reporting, procedures, and systems; handles escalated issues; and supports continuous improvement in department effectiveness and quality. The approved target pay range is $71,000–$85,000.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least five years of experience in mortgage servicing, auditing, finance, compliance, or vendor management.
• At least three years in a lead or supervisory role managing a team of two or more people.
• Demonstrated experience establishing, negotiating, and enforcing vendor contracts and service level agreements.
• Management reporting experience.
• Ability to work independently and effectively in a complex remote environment while managing team members and vendors nationwide.
• Proficiency in Microsoft Office, with advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams, and Visio.
• Strong analytical, problem-solving, collaboration, and technical skills.
• Strong time-management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to understand complex problems, collaborate, and explore alternative solutions.
• Ability to exercise sound judgment and escalate issues appropriately.
• Ability to communicate by telephone and to hear and speak effectively on the telephone.
• Professional demeanor, including tact and sound judgment when interacting with individuals inside and outside the organization.
• Ability to maintain confidentiality in all aspects of client, staff, and vendor information.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Supervise daily activities of Vendor Management staff, establish performance expectations, provide guidance, and foster a collaborative team culture.
• Monitor and assess third-party vendors’ ongoing compliance with regulatory requirements and internal company policies.
• Evaluate vendors’ adherence to contractual obligations, including service level agreements, and address performance or compliance issues.
• Lead and motivate staff, distribute work, and provide coaching and development opportunities.
• Maintain and evaluate department policies, procedures, forms, reports, training materials, job aids, and checklists, collaborating with stakeholders on enhancements.
• Evaluate department reports and the vendor management system to improve department effectiveness and quality.
• Conduct performance assessments with staff, communicate results, identify strengths and development opportunities, and recommend training.
• Oversee vendor risk assessments, including review of due diligence documentation and final assessments of vendor profiles for accuracy, completeness, and compliance.
• Manage monthly vendor scorecard review and processing, including consumer complaints and security incidents, and collaborate with stakeholders to address performance issues.
• Oversee annual third-party recertification package reviews and processes; develop documents and forms to address common vendor issues and resolve escalations involving non-responsive vendors.
• Oversee vendor onboarding and termination processes in collaboration with internal stakeholders.
• Review department exception reports, distribute them to stakeholders, and analyze opportunities to improve reporting.
• Review and respond to internal and external audit requests received by the department.
• Oversee review of vendors’ onsite audit reports from Risk Management, ensure internal stakeholders are notified, and track vendor remediation plans.
• Manage escalated matters raised by Vendor Management staff and internal stakeholders.
• Exercise sound judgment and present escalated concerns to upper management as appropriate.
• Perform other duties and special projects as assigned.

Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, retail, and other discounts through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation community contributions and fundraising efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED