Vendor Management Commercial Manager

CRC Group•New York, NY

2d•$70,000 - $85,000•Onsite

About The Position

The Vendor Management Commercial Manager is responsible for the management of the team that opens commercial orders and places real estate title search requests with a national abstractor panel. Directly involved in establishing and maintaining relationships with external vendors, as well as overseeing the internal Vendor Management team, to ensure that title insurance products and services meet quality standards, align with company objectives, and are delivered on time.

Requirements

7+ years of experience in the title insurance industry
5+ plus years of experience in title examination, commitment production or title vendor management
Excellent time management skills
Strong work ethic with the ability to work in both team oriented and self-directed environments.
Detail-oriented and professional; able to handle confidential information.
High level of accountability
Customer service oriented
Creative problem-solving skills
Ability to communicate effectively (written and verbal).
Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Nice To Haves

Knowledge of SoftPro Select a plus

Responsibilities

Manage a team of order entry and Vendor Management staff that open title and settlement orders, review property details and request title search products from search vendors
Develop and maintain strong vendor relationships and consistently evaluate performance
Resolve issues promptly and ensure that the Vendor Management team meets quality control expectations
Recruit, vet, and on-board new search vendors to ensure adequate coverage in all states
Negotiate vendor costs via pricing agreements and individual orders as necessary
Review new orders for accuracy and completion
Review commercial and residential property information to confirm parcel, property tax and vesting information
Ensure that the Vendor Management team meets or exceeds service level standards for title search order placement and receipt
Directly oversee the proper setup of large, complex commercial portfolio files
Collaborate with the KV Production team to ensure that all required documents are obtained from search vendors in order to issue title reports and commitments
Cross-departmental collaboration with other management teams to routinely evaluate workflows and streamline operations across the company
Ensure compliance with regulatory requirements, carrier guidelines and internal procedures
Act as liaison for abstractors, branches, carriers, and internal departments