Vendor Development Specialist - Hybrid - Indianapolis, IN
About The Position
The Vendor Development Specialist supports the Vendor Relations department by managing special projects, resolving escalated vendor issues, conducting vendor performance and coaching reviews, and identifying opportunities to improve vendor performance, coverage, and overall service delivery. This role plays a key part in strengthening vendor relationships while ensuring alignment with organizational standards, compliance requirements, and risk-management objectives. The Vendor Development Specialist also contributes to continuous improvement efforts by identifying performance gaps, developing solutions, and partnering with internal and external stakeholders to enhance vendor outcomes and minimize potential risks.
Requirements
- Associates degree preferred or 2+ years equivalent related work experience
- Detail oriented, efficient and accurate data typing and research
- Strong functional understanding of the collateral recovery industry
- Thorough understanding of Microsoft Office, Word, Excel, PowerPoint and Outlook
Nice To Haves
- Experience preferred within agent reporting networks (i.e. RDN< MBSI)
Responsibilities
- Ensure Location Services has geographical repossession coverage to accommodate client’s needs
- Monitor LPR Recoveries: Review License Plate Recognition (LPR) vendors to confirm whether the agent is adhering to the LPR compliance requirements. Ensure proper handling and documentation of each LPR assignment.
- Review Storage Lot Compliance: Assess storage lots to ensure they are active and comply with the company's insurance and lot requirements.
- Review and monitor the performance of our vendor network, identifying trends, improvement opportunities, and vendors needing vendor performance intervention.
- Ensure SLA Adherence: Monitor vendor compliance with Service Level Agreements (SLAs) and ensure vendors meet the agreed-upon terms and performance standards.
- Coordinate vendor-related activities to promote efficient and effective partnerships.
- Assist with Special Projects: Provide support to the Vendor Relations department with various special projects and tasks needed to ensure smooth operations.
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
- PTO and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
