IT System Administrator (Hybrid in Indianapolis, IN)

Resultant•Indianapolis, IN

14h•Hybrid

About The Position

Resultant is seeking an experienced Systems Administrator to support its continued growth and help solve clients’ technology challenges. Based in the Indianapolis area, the role administers and improves client environments across on-premises infrastructure, Microsoft cloud services, endpoint platforms, identity systems, and business-critical applications. The administrator works with service desk, engineering, security, automation, project, and client leadership teams to deliver secure, reliable, well-managed technology solutions. The position combines operational support, escalation ownership, project work, client communication, and continuous improvement. It includes administering infrastructure and identity services, monitoring client systems, troubleshooting complex incidents, addressing vulnerabilities, documenting work, and following established service-management practices. The role also participates in an on-call rotation and may provide after-hours support for critical incidents or planned changes. The position requires living within commuting distance of Indianapolis and working a hybrid schedule that currently includes three days per week onsite. Candidates must be authorized to work in the United States for any employer without sponsorship.

Requirements

At least six years of experience in systems administration, infrastructure support, or a comparable technical role.
Experience supporting multiple technology environments; managed-services, consulting, or similarly client-focused experience is preferred.
Strong analytical and troubleshooting skills, including the ability to work through complex or unfamiliar technical issues.
Demonstrated ability to take ownership of incidents and assignments through resolution.
Strong written and verbal communication skills, including the ability to explain technical issues, risks, and recommendations to audiences with varying levels of technical knowledge.
Client-focused mindset with a strong sense of urgency, accountability, and attention to detail.
Ability to prioritize competing responsibilities and work effectively across operational support, escalations, and project assignments.
Experience working within established ticketing, documentation, change-management, and time-entry processes.
Willingness to participate in an on-call rotation and provide occasional after-hours support.
Must live in the Indianapolis, Indiana area, within commuting distance, and be willing to work a hybrid schedule that currently includes three days per week onsite.
Legal authorization to work in the United States for any employer without sponsorship.
Experience in several of the following technical areas: Microsoft infrastructure; Azure and Microsoft identity and productivity services; virtualization and compute; endpoint management; security; backup and recovery; networking; monitoring and management; automation; and IT service management.

Nice To Haves

A Microsoft role-based certification or an equivalent technical certification.
Experience supporting multiple technology environments in a managed-services, consulting, or similarly client-focused organization.

Responsibilities

Own assigned operational responsibilities, escalations, and project commitments through completion, coordinating with the client team when additional expertise or support is needed.
Serve as a trusted technical resource for clients by communicating clearly, understanding business impact, and delivering a strong service experience.
Administer and support Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Azure, virtualization platforms, storage, backup, and recovery technologies.
Manage identity and access services, including user administration, group and role management, authentication policies, conditional access, and multifactor authentication.
Support and improve endpoint management, patching, application deployment, system monitoring, and device security across client environments.
Maintain core infrastructure services, including DNS, DHCP, Group Policy, certificates, file services, remote access, and integrated systems.
Monitor the health, availability, performance, and capacity of client systems and take proactive action to prevent or minimize service disruption.
Investigate complex incidents, identify root causes, and implement sustainable solutions to reduce repeat issues.
Evaluate and remediate infrastructure vulnerabilities in coordination with security and service delivery teams.
Follow incident, problem, change, and configuration management practices, ensuring work is appropriately planned and documented.
Identify opportunities to standardize, automate, and improve recurring administrative work using tools such as PowerShell and managed-services automation platforms.
Maintain accurate client documentation, configurations, procedures, and knowledge articles.
Provide clear and timely service-ticket updates, including troubleshooting performed, decisions made, client communications, resolution details, and next steps.
Accurately record time and work activity to support client communication, service reporting, capacity planning, and operational accountability.
Participate in an on-call rotation and provide after-hours support for critical incidents or planned changes when needed.
Collaborate with technical and client-facing teams to deliver solutions aligned with clients’ operational and business needs.