IT System Administrator

RiverWoods Durham•Durham, NC

13d•Hybrid

About The Position

The RiverWoods Group is seeking an IT System Administrator based in Durham, New Hampshire, supporting its communities in Exeter, Manchester, and Durham. The role manages and integrates systems across a multi-platform, multi-site environment and helps develop the organization’s long-term systems vision. Responsibilities include researching platform technologies, recommending purchases, and maintaining hardware and software to ensure reliability and optimal performance. The position is primarily onsite, with hybrid options; the administrator must be able to respond quickly to onsite needs. Travel throughout New Hampshire is required as needed, and the role participates in a rotating on-call schedule for after-hours infrastructure emergencies and planned maintenance. The administrator designs, implements, administers, maintains, monitors, troubleshoots, and optimizes enterprise infrastructure, including servers, networks, Microsoft 365 and related cloud services, storage, backup and disaster recovery, endpoint and identity management, security solutions, and clinical communication and resident life-safety systems. The role also supports infrastructure maintenance and planning, automation and documentation, project implementation, complex issue escalation and root-cause analysis, and the development of other IT staff. RiverWoods describes its team as friendly and collaborative, with open communication among staff, residents, and trustees. The organization offers programs supporting employees’ personal and professional development and internal career growth opportunities. It is a nationally recognized Fit Friendly company and a non-smoking campus.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and 2 to 5 years of progressively responsible systems administration experience.
Demonstrated experience administering Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, and Entra ID.
Demonstrated experience with VMware, Hyper-V, or other enterprise virtualization platforms.
Demonstrated experience with enterprise networking, including routing, switching, VLANs, wireless networking, VPNs, and firewalls.
Demonstrated experience with enterprise storage, backup, disaster recovery, and high-availability infrastructure.
Ability to troubleshoot complex enterprise systems, document technical environments, and perform systematic root-cause analysis.
Strong knowledge of enterprise infrastructure, networking, virtualization, cloud services, cybersecurity, and systems administration best practices.
Excellent analytical, troubleshooting, organizational, and problem-solving skills.
Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical audiences.
Ability to prioritize work, manage multiple projects, and meet deadlines.
Ability to work independently and collaboratively in a team environment.
Strong customer service skills and ability to adapt to changing technologies and business needs.
Ability to respond quickly to onsite needs; the position is based in Durham and supports locations in Exeter, Manchester, and Durham.
Ability to travel throughout New Hampshire as needed and participate in a rotating after-hours on-call schedule.

Nice To Haves

Experience with PowerShell or other scripting languages.
Experience designing and implementing enterprise infrastructure and network solutions.
Technical certifications are desirable but not required, such as Microsoft, VMware, Aruba, SonicWall, CompTIA Network+, or Security+.

Responsibilities

Design, implement, administer, and maintain enterprise infrastructure, including physical and virtual servers; network infrastructure; Microsoft 365 and related cloud services; storage, backup, disaster recovery, business continuity, endpoint and identity management, MFA, and security solutions; and clinical communication and resident life-safety systems.
Monitor, maintain, troubleshoot, and optimize enterprise infrastructure to ensure availability, performance, reliability, and security.
Perform routine infrastructure maintenance, including operating system updates, firmware upgrades, security patching, hardware lifecycle management, and backup and disaster recovery testing.
Develop and maintain automation, technical documentation, and standard operating procedures; evaluate best practices and recommend infrastructure improvements.
Collaborate with Project Managers, vendors, and internal departments to implement infrastructure projects and document system configurations.
Serve as an escalation point for complex infrastructure issues, perform root-cause analysis, proactively monitor enterprise systems, and recommend corrective actions.
Participate in capacity planning, technology refresh initiatives, and long-term infrastructure planning.
Maintain current technical knowledge through professional development, industry research, and continuing education.
Mentor and cross-train IT staff on infrastructure technologies, operational procedures, and best practices.
Participate in a rotating on-call schedule for after-hours infrastructure emergencies and planned maintenance.
Travel throughout New Hampshire to support organizational locations and infrastructure projects as needed.