IT System Administrator (Hybrid in Indianapolis, IN)

Resultant•Indianapolis, IN

6h•Hybrid

About The Position

To support our continued growth and help solve our clients’ most challenging technology problems, we are looking for an experienced Systems Administrator to join our team in Indianapolis, Indiana. In this role, you will administer and improve client technology environments spanning on-premises infrastructure, Microsoft cloud services, endpoint platforms, identity systems, and business-critical applications. You will work alongside service desk, engineering, security, automation, project, and client leadership teams to deliver secure, reliable, and well-managed technology solutions.

Requirements

Must live in the Indianapolis, IN area and willing to work a hybrid schedule with 3 days/week onsite
At least six years of experience in systems administration, infrastructure support, or a comparable technical role.
Experience supporting multiple technology environments, preferably within a managed-services, consulting, or similarly client-focused organization.
Strong analytical and troubleshooting skills, with the ability to work through complex or unfamiliar technical issues.
A demonstrated ability to take ownership of incidents and assignments through resolution.
Strong written and verbal communication skills, including the ability to explain technical issues, risks, and recommendations to audiences with varying levels of technical knowledge.
A client-focused mindset with a strong sense of urgency, accountability, and attention to detail.
The ability to prioritize competing responsibilities and work effectively across operational support, escalations, and project-based assignments.
Experience working within established ticketing, documentation, change-management, and time-entry processes.
A willingness to participate in an on-call rotation and provide occasional after-hours support.
The ability to live within commuting distance of Indianapolis and work a hybrid schedule that currently includes three days per week onsite.
Legal authorization to work in the United States for any employer without sponsorship.
Microsoft infrastructure: Windows Server, Active Directory, Group Policy, DNS, DHCP, certificate management, file services, and remote access.
Cloud and identity: Microsoft Azure, Microsoft Entra ID, Microsoft 365 administration, Exchange Online, SharePoint Online, Teams, multifactor authentication, and conditional access.
Virtualization and compute: VMware, Hyper-V, Azure Virtual Desktop, Remote Desktop Services, or comparable platforms.
Endpoint management: Microsoft Intune, configuration policies, software deployment, operating system patching, device lifecycle management, and endpoint troubleshooting.
Security: Identity protection, endpoint security, vulnerability remediation, email security, least-privilege administration, and security-policy implementation.
Backup and recovery: Backup monitoring, recovery validation, business continuity, and disaster-recovery technologies.
Networking: TCP/IP, routing, switching, wireless networking, firewalls, VPNs, VLANs, and network troubleshooting.
Monitoring and management: Remote monitoring and management platforms, infrastructure monitoring, alert investigation, and system-health reporting.
Automation: PowerShell scripting or other automation tools used to streamline administration, reporting, deployment, or remediation.
IT service management: Incident, request, problem, and change management; service-level performance; client satisfaction; documentation; and knowledge management.

Nice To Haves

A Microsoft role-based certification, or an equivalent technical certification, is preferred.

Responsibilities

Own assigned operational responsibilities, escalations, and project commitments through completion, coordinating with the broader client team when additional expertise or support is needed.
Serve as a trusted technical resource for clients by communicating clearly, understanding business impact, and delivering a consistently strong service experience.
Administer and support Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Azure, virtualization platforms, storage, backup, and recovery technologies.
Manage identity and access services, including user administration, group and role management, authentication policies, conditional access, and multifactor authentication.
Support and improve endpoint management, patching, application deployment, system monitoring, and device security across client environments.
Maintain core infrastructure services, including DNS, DHCP, Group Policy, certificates, file services, remote access, and other integrated systems.
Monitor the health, availability, performance, and capacity of client systems and take proactive action to prevent or minimize service disruption.
Investigate complex incidents, identify root causes, and implement sustainable solutions that reduce repeat issues.
Evaluate and remediate infrastructure vulnerabilities in coordination with security and service delivery teams.
Follow established incident, problem, change, and configuration management practices to protect client environments and ensure work is performed with appropriate planning and documentation.
Identify opportunities to standardize, automate, and improve recurring administrative work using tools such as PowerShell and managed-services automation platforms.
Maintain accurate client documentation, configurations, procedures, and knowledge articles.
Provide clear and timely updates within service tickets, including troubleshooting performed, decisions made, client communications, resolution details, and next steps.
Accurately record time and work activity to support client communication, service reporting, capacity planning, and operational accountability.
Participate in an on-call rotation and provide after-hours support for critical incidents or planned changes when needed.
Work collaboratively with technical and client-facing teams to deliver solutions aligned with each client’s operational and business needs.