Vended Repair Operations Coordinator

Amerit Fleet Solutions•Charlotte, IA

7d•$24 - $31

About The Position

The Vended Repair Coordinator (VRC) manages outsourced vehicle repairs from the initial request through invoice payment. The role coordinates timely, cost-effective, and policy-compliant maintenance for assigned fleets and serves as the primary liaison among customers, repair vendors, field operations, and internal stakeholders. The coordinator secures approvals, issues purchase orders, monitors repair progress, and ensures accurate billing, helping minimize vehicle downtime, meet service expectations, control costs, and provide customer support. The position offers two Monday–Friday shift options: 6 a.m.–3 p.m. or 2 p.m.–11 p.m. Compensation is $24.00–$31.00 per hour, depending on experience.

Requirements

High school diploma or equivalent.
At least 2 years of experience in fleet maintenance, automotive repair coordination, service advising, customer service, or a related field.
Strong understanding of automotive maintenance and repair terminology.
Experience working with vendors, customers, and multiple stakeholders.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.

Nice To Haves

Fleet management experience.
Knowledge of maintenance management systems and repair order platforms.
ASE certifications or equivalent automotive experience.
Experience in a fast-paced service, transportation, or fleet environment.

Responsibilities

Coordinate and oversee outsourced maintenance and repair activities from initial request through invoice payment.
Create, review, and manage Vehicle Repair Orders (VROs) according to company and customer requirements.
Communicate repair needs, obtain estimates, and negotiate repair recommendations with vendors.
Validate labor hours, parts pricing, and repair recommendations to ensure repairs are necessary and cost-effective.
Monitor repair progress, follow up to minimize vehicle downtime, maintain estimated completion dates, and update stakeholders.
Develop and maintain relationships with repair facilities, dealerships, towing providers, and specialty vendors.
Ensure vendors understand customer requirements, billing procedures, and authorization processes.
Resolve repair delays, estimate discrepancies, invoice issues, and communication gaps; evaluate vendor quality, responsiveness, and repair cycle times.
Obtain required customer approvals before authorizing repairs and issue purchase orders in accordance with company policies and client-specific requirements.
Review invoices for accuracy and alignment with approved estimates, prevent unauthorized spending, and assist with invoice disputes.
Maintain compliance with customer agreements, internal controls, and procurement procedures.
Serve as the primary customer contact for outsourced repairs, provide status updates, address escalations and special requests, and partner with internal operations teams.
Maintain accurate repair documentation and system records.
Track performance indicators, including cycle time, open repair orders, aging repairs, and repair spend; identify trends and assist leadership with reporting and operational reviews.