Vehicle Upgrade Coordinator

Castle Volkswagen of Schaumburg • Schaumburg, IL

17h • $55,000 - $90,000 • Onsite

About The Position

The Vehicle Upgrade Coordinator at Castle VW of Schaumburg bridges the service and sales departments with the primary goal of encouraging existing customers to upgrade their current vehicle to a newer one. This role involves engaging with customers during their service appointments to identify upgrade opportunities, explain the benefits of newer models, and present tailored offers. The coordinator acts as a liaison, capturing upgrade leads from service customers and facilitating their transition to sales consultants, while also managing leads, scheduling follow-ups, and staying informed about inventory and incentives.

Requirements

• Previous experience in automotive sales, customer service, and/or in a dealership upgrade role
• Strong understanding of automotive sales and service operations
• Ability to effectively communicate and collaborate between departments
• Comfort with CRM software and dealership management systems
• Ability to multitask and work in a fast-paced environment
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license

Responsibilities

• Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model
• Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)
• Presents tailored offers based on customer needs and dealership programs
• Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants
• Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff
• Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information
• Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials

Benefits

• Competitive salary
• A supportive and collaborative work environment
• Opportunities for growth and career advancement
• Comprehensive training and access to industry-leading tools and technology
• Benefits package, including health insurance, 401(k) with company match, and more
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed